Sharp Ka-Bar service - Letters to the Editor

Shooting Industry, June, 2003

I recently had an unforgettable experience with one of the largest service knife manufacturers, Ka-Bar. After more than seven years of service, hard use and perhaps some abuse, the leather scabbard on my Ka-Bar model 1221 knife literally fell apart.

I contacted Ka-Bar to find the availability of a new scabbard and was informed by the customer service representative, Carole Deckman, that a new Kydex sheath would be sent by Ka-Bar at no cost to me. Great service! A person couldn't ask for more from any company.

The Kydex sheath arrived in about two weeks. On examination, I discovered the sheath had a defective retention snap. I again contacted Ka-Bar and asked for some help in having the defective snap replaced. The same service representative informed me that a second new Kydex sheath would be provided by Ka-Bar--again, no charge.

It is a pleasure to find companies that still think of customers as valuable friends, and Ka-Bar has a friend and customer for life.

Dennis Platt

Sandy, Utah