Bibliography for: "The case for customer loyalty"

Arthur C. Sturm, Jr. "The case for customer loyalty". Healthcare Financial Management. FindArticles.com. 31 Dec, 2009. http://findarticles.com/p/articles/mi_m3257/is_9_58/ai_n6205237/

Healthcare Financial Management

View more issues:

Articles in Sept, 2004 issue of Healthcare Financial Management

• … On July 21, President Bush signed the Project BioShield Act of 2004
• Report: job loss, rising premiums take toll on employer health coverage
• Labow receives PFS award
• Rodney Boula
• Freestanding heart hospitals: is the end near? Traditional hospitals that provide cardiac services now see a wealth of opportunities when they contemplate competition with freestanding heart hospitals
  by Philip L. Ronning
• Sweat the small stuff: in the past, being a financial professional was considered to be a reputable, honorable career. The only accountant jokes highlighted what a dull, boring line of work it was thought to be
  by Joyce Zimowski
• Financing the future reports explore future trends, core competencies
• Fall Seminar Series kicks off
• Calendar
• Why stop at HIPAA? Getting back on the healthcare information highway
  by Jeanne Schulte Scott
• My favorite acronyms
  by Richard L. Clarke
• New rules propose medicare drug benefit options
• Employers: no single solution to rising health costs
• The road to better care: merging financial and clinical pathways
• Alison Arnott
• Align process with mission and maintain a contented workforce: healthcare financial managers have felt steadily increasing pressures over the past decade to reduce costs
  by Rita E. Numerof
• Two numbers you need to know
  by Bernie Citerone
• Inpatient rehab increase announced
• Grants available for long term care pilot program
• EMTALA guidelines clarified
• Eric D. Pohjala, FHFMA
• Endangered species? Not-for-profit hospitals face tax-exemption challenge: How can you maintain your organization's tax-exempt status? One way is to participate in the debate over how to measure charity care and community benefits
  by Lisa Simonson Maiuro
• Senate passes patient safety bill.
• … Skilled nursing facilities experienced a decline in permanent debt delinquencies in the first quarter of 2004
• Study: SCHIP enrollment drops in 2003
• Region 7 hosts symposium
• Kathi Val Martin
• The end is in FASB's sights: new FASB statements clarify accounting practices for debt extinguishment, severance costs, and pension disclosure
  by Alan Reinstein
• Cook County Hospital "from the 19th century straight to the 21st": Chicago is home to the nation's oldest public hospital, Cook County Hospital. Once considered Chicago's Ellis Island, the old hospital served countless immigrants, indigents, and
  by Richard C. Powell
• Medicare physician payments to rise 1.5 percent in 2005
• Growth slows for healthcare employment costs
• 2003-04 hfm award winners announced
• Lee Ann Burney, FHFMA, CPA
• Key revenue cycle metrics
  by Jim Quist
• IRS gives employers greater flexibility to offer HSAs
• State to put cap on hospital expansion
• 5 steps to creating a winning culture: superior performance is a product of the alignment of an organization's strategic intent and its culture
  by Ted Miller
• Nancy Bell
• Inpatient 2005 PPS payments to increase by $5 billion
• Marrying technology and process change for improved revenue management: during the managed care heyday of the 1990s, healthcare economists and futurists predicted that bargaining power would eventually shift back to healthcare providers
  by David Greenwalt
• Stark realities for hospitals
  by Max Reynolds
• Investment practices survey shows positive results with consistent asset allocation
• Quotes of note
  by Jeanne Schulte Scott
• The case for customer loyalty
  by Arthur C. Sturm, Jr.
• Donald Holt
• FTC, DOJ recommend end of CON programs
• Plante & Moran: helping hospitals enhance their revenue
• How are hospitals financing the future? Where the industry will go from here
• CMS announces increase in skilled nursing payment
• Health insurance becomes most costly benefit
• HFMA hosts revenue cycle strategies conference
• Larry Singleton, FHFMA, CPA
• More dollars and more smiles: done right, revenue-cycle enhancements can do more than put dollars on the bottom line. Many of the same enhancements can also improve customer satisfaction
  by Leslie P. Gilreath
• State's public health initiatives address nutrition, obesity, and physical education: over the past three years, the media, food and beverage industry, public health advocates, and federal and state policymakers have devoted significant attention to the g
  by Carla I. Plaza
• Growing liability crisis causes physician dissatisfaction
• Survey finds modest increases in physician compensation
• Resolving Patient Complaints: a Step-by-Step Guide to Effective Service Recovery, Second Edition
  by Margaret Brown
• Spotlight on HFMA members
  by Virginia Lauver
• HHS launches decade of Health Information Technology initiatives
• Identifying the best revenue-recovery opportunities
• Cultural transformation for revenue cycle improvement: for sustained change to occur, it has to come from the inside out and from the top down
  by Dale Stockamp