Bibliography for: "Answering the call: Capital One taps technology to improve recruiting and retention of call center employees - Special Report - Capital One Financial Corp"

Jim Romeo "Answering the call: Capital One taps technology to improve recruiting and retention of call center employees - Special Report - Capital One Financial Corp". HR Magazine. FindArticles.com. 29 Dec, 2009. http://findarticles.com/p/articles/mi_m3495/is_10_48/ai_109136233/

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Articles in Oct, 2003 issue of HR Magazine

• The $6 billion profession - From The Editors - Brief Article
  by Patrick Mirza
• Voluntary Benefits made easy - Brief Article
• Ruling expected to boost flex spending account usage
  by Steve Bates
• Senate forum explores ways to keep aging workforce working, productive - HR News
  by Theresa Minton- Eversole
• The five-finger bonus
  by Robert J. Grossman
• Imagine an HR solution that actually worked for you
• There's a long list of reasons to hire her. And one important reason not to
• Here, every catch is a big fish
• The advertising Hot Spot to lure top talent
• SAS® is all you need to know
• While you're working, work online toward a graduate degree - Advertisement
• Scholarship program awards SHRM's children - Inside SHRM - Society for Human Resource Management - Brief Article
  by Beth McConnell
• We take the "buddy" out of "buddy-punching." - Advertisement
• Training and development - What's New - DigitalThink Inc.'s training software - Brief Article
• Who do you trust to protect your interests? We're here when you need us
• Lifestyle matters - Future Focus
  by Jennifer Schramm
• Finders. Keepers
• More recruitment outsourcing foreseen
• ADD Sufferers can be productive - From Readers
  by Julieta Scalo
• Suspected abuse of visas could lead to new law - On the Web - Brief Article
• Age questions, pregnancy, 'salaried nonexempt' workers - HR Solutions - questions and answers on various human resource management issues
  by Anne St. Martin
• Microsoft® Office Excel Specialists only from Accountemps
• We've got 4 solutions to help your company run a little more efficiently:
• United Van Lines receives Intel's highest honor … the supplier continuous quality improvement award - Brief Article
• Moving a third of your workforce is easy. knowing which third to move is the tricky part
• When left to their own devices things don't always develop properly
• Diversity: direct or disguised? recent Supreme Court decisions don't resolve whether and when you can focus on race in hiring decisions - Legal Trends
  by Jonathan A. Segal
• Legal notice of class action settlement with Merck and Medco
• Working the Room: By Nick Morgan, Harvard business school press, 2003, 230 pages list price: $24.95, ISBN: 1-57851-819-9 - Books in brief - Book Review
• Outsourcing
• Health care management & consulting
• New York - Positions Available by State
• It's as easy to ship your service recognition gifts around the world as around the corner. No matter where in the world your employees are, they're part of our neighborhood
  by Michael C. Fina
• Download industry analyst Allan Schweyer's thought-provoking HR outsourcing white paper-free
  by Allan Schwiyer
• You want technology emerges. your vision. and your budget
• There are good reasons to give your employees health benefits that are easy to use. For starters, you're an employee too - CIGNA provides various health benefits - Brief Article
• Background screening.; Fast
• Crunching the numbers: Kellogg adopts compensation management software to streamline processes - HR Technology Special Report
  by Bill Roberts
• Include every one
• Graduate work: behavioral interviewing can tell you if an applicant just out of college has traits needed for the job - Employment & Staffing Agenda
  by Andrea C. Poe
• Who do you trust?
• Seeing things from your point of view. it's what sets us apart
• Don't play games with your workforce - Advertisement
• Job seekers, HR pros see more turnover in future - Inside SHRM - Brief Article
  by Beth McConnell
• Are these HR Titles in your library?: If not, they're in the SHRM store - Advertisement
• Staffing - What's New - Brief Article
• Fast relief from pain commonly associated with handling claims
• Human resources professionals
• Introducing income that never runs out
• To you, she's management to someone else, she's mom - Brief Article
• Comparative ratings beat forced rankings - From Readers
  by Robert Mcpeek Gainesville
• Salary levels remain flat, according to job market survey - On the Web - Brief Article
• Help your employees enjoy life even more
• An Appreciation for People: Wal-Mart's top HR executive Coleman H. Peterson, embodies the giant retailer's customers-first culture
  by Steve Bates
• Human resource and benefits answers built for speed
• And because you've chosen the gateway insurance plans, they're all covered
• every move under control
• Employees behaving badly: how managers can recognize and combat employee 'desk rage.' - Management Tools
  by Laura Stack
• Do you hear, what I hear? - Advertisement
• A smart organization grows from Smart employees - Advertisement
• Cracking the Corporate Code: By Price M. Cobbs and Judith l. Turnock, Amacom, 2003, 285 pages list price: $24.95, ISBN: 0-8144-0771-4 - Books in brief - Book Review
• Compensation and benefits - What's New - PerfectSoftware Inc. and Express Scripts Inc - Brief Article
• The trusted employer on tour; strategic thinking practical solutions
• Illinois - Positions Available by State
• Workforce analytic tools make data more useful - From The Editors - International Finance Corp - Brief Article
  by Julie Britt
• When change sweeps your industry, will your company lead or react? - Brief Article
• Senate votes to block FLSA rule changes
  by Bill Leonard
• Put your company in a better position
• Employee Gift giving made easy!; did you know anne wants snow tires more than a gold watch?
• Does your workforce reflect your community and customers?
• Freedom is …; Riding the upswing
• Tired of waiting?
• Your source for Compensation, benefits & total rewards
• Health risk decision must be objective, individualized; Echazabal v. Chevron U.S.A., Inc., 9th cir., no. 98-55551, july 23, 2003 - Court Report
  by Maria Greco Danaher
• Things your employees will swipe - Brief Article
• October/November - Inside SHRM - Directory
• Gall & Gall company, inc - the information source™ - Advertisement
• Workplace management - What's New - DeskShare Inc. and Technical Difference Inc. release software products - Brief Article
• Voluntary benefits from AIG american general: a new membership perk that won't cost you beans
• Improving employee care and saving money aren't mutually exclusive ideas.: they're our mission statement

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