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The Eight Essential Steps to Conflict Resolution
HR Magazine, July, 2004
World-renowned mediator Dudley Weeks presents a tested method for resolving stubborn differences of opinion that can be so damaging to professional and personal lives. Acknowledging that conflict is unavoidable, he teaches us to remove the fear of approaching it directly and teaches the skills needed to improve relationships. Dudley Weeks, Ph.D. (304 pp., paperback, 1994)
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COPYRIGHT 2004 Society for Human Resource Management
COPYRIGHT 2004 Gale Group
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