Business Services Industry
Etiquette Edge: The Unspoken Rules for Business Success
HR Magazine, July, 2005
A commonsense approach to making respect for others a competitive advantage in the workplace, this book emphasizes appropriate, effective communication and behavior as a means to get ahead. Quizzes, checklists and examples show readers how to recover from a workplace faux pas, handle sensitive communication, make great impressions, get along with "enemies," deliver unwelcome information and manage confrontations with courtesy. Beverly Langford (176 pp., paperback, 2005)
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Item # 48.31577: $12.95 member/$14.95 non-member
COPYRIGHT 2005 Society for Human Resource Management
COPYRIGHT 2005 Gale Group
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