Get It! Street-Smart Negotiating at Work: How Emotions Get You What You Want

HR Magazine, July, 2005

Examine the emotions that are part of all decision making and recognize the real motivations behind stated positions by asking the right questions, building a rapport with the other party, and understanding their true interests, as well as your own. These are the skills of street-smart negotiators, those who can build deals and resolve issues in ways that often seem to defy logic. Lacey T. Smith (184 pp., paperback, 2005)

[ILLUSTRATION OMITTED]

Item # 48.31568: $17.95 member/$20.95 non-member