Spanish-Language Consumer Brochure On Bank Complaint Instructions - Brief Article

Federal Reserve Bulletin, Sept, 2001

The Federal Reserve Board announced on August 7, 2001, that it has published a Spanish version of its brochure for consumers, Como puede un consumidor presentar una queja acerca de un banco (How to File a Consumer Complaint About a Bank).

The brochure covers the kinds of complaints the Federal Reserve System investigates and information needed from consumers to assist in an investigation. The brochure also provides information about major consumer protection laws and lists the other federal regulatory agencies and the types of financial institutions they supervise.

Single as well as multiple copies of the brochure are available from Publications Services, Mail Stop 127, Board of Governors of the Federal Reserve System, Washington, DC 20551, or phone 202-452-3245. The first 100 copies are free of charge.

The brochure is also available on the Board's web site at http://www.federalreserve.gov/pubs/ complaints/spanish.htm.