Business Services Industry

Profile 2002: a survey of IABC membership; the latest research on job satisfaction, salaries and opinions about the profession

Communication World, August-Sept, 2002

In your current position, how satisfied are you with each of the
following job factors?

(1 = Extremely dissatisfied, 10 = Extremely satisfied)

                               Total  Total U.S.  Total Canada
                               2002      2002         2002

Access to technology            7.6      7.5          7.7
Types of benefits you receive   7.5      7.5          7.4
                                          d
Flexible work hours             7.3      7.3          7.3
Creative opportunity            7.1      7.1          7.2
Compensation (salary bonuses)   7.0      7.0          7.0
Job satisfaction                7.0      6.9          7.1
Job security                    6.8      6.8          6.8
Managerial responsibility       6.8      6.8          6.7
Professional development        6.6      6.5          7.0
 opportunities
                                                       b
Recognition by colleagues       6.6      6.5          6.8
                                                       b
Ability to work at/from home    6.2      6.2          6.2
Mentoring by colleagues         5.5      5.4          5.8
                                                       b
Potential for promotion         5.5      5.4          5.6

                                 a        b            c

                               Total OUSCA
                                  2002

Access to technology               7.5
Types of benefits you receive      6.9

Flexible work hours                6.8
Creative opportunity               7.0
Compensation (salary bonuses)      6.8
Job satisfaction                   7.2
Job security                       6.7
Managerial responsibility          7.1
Professional development           6.7
 opportunities

Recognition by colleagues          6.8

Ability to work at/from home       6.6
Mentoring by colleagues            5.4

Potential for promotion            5.9
                                    b
                                    d

* PROBABLE WORK SITUATION IN NEXT ONE TO TWO YEARS

Job continuity is anticipated, with more than half expecting to be with their current employer over the next couple of years. U.S. respondents are more likely than Canadians to stay in their current organization.

Which one statement most accurately describes your probable situation in
1-2 years?

                                          Total               Total U.S.
                              2002      1999      1997      2002

Work in present organization  59%       60%       62%       62%
                                                            g
Work in another organization  28%       29%       23%       26%

Working for self              8%        7%        11%       7%

Work in different profession  3%        2%        2%        3%
Won't be working              1%        1%        NA        1%
Other                         1%        2%        1%        1%
                              a         b         c         d

                                   Total U.S.           Total Canada
                              1999      1997      2002      1999

Work in present organization  61%       63%       50%       48%

Work in another organization  28%       23%       38%       41%
                                                  d
Working for self              6%        10%       10%       10%

Work in different profession  2%        2%        1%        1%
Won't be working              1%        NA        1%        0%
Other                         2%        2%        1%        1%
                              e         f         g         h

                                Total          Total OUSCA
                                Canada
                              1997      2002      1999      1997

Work in present organization  56%       54%       46%       68%

Work in another organization  25%       29%       25%       21%

Working for self              15%       13%       21%       9%
                                        d
Work in different profession  3%        2%        2%        1%
Won't be working              NA        2%        2%        NA
Other                         2%        0%        4%        0%
                              i         j         k         l
 

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