Business Services Industry
Profile 2002: a survey of IABC membership; the latest research on job satisfaction, salaries and opinions about the profession
Communication World, August-Sept, 2002
In your current position, how satisfied are you with each of the
following job factors?
(1 = Extremely dissatisfied, 10 = Extremely satisfied)
Total Total U.S. Total Canada
2002 2002 2002
Access to technology 7.6 7.5 7.7
Types of benefits you receive 7.5 7.5 7.4
d
Flexible work hours 7.3 7.3 7.3
Creative opportunity 7.1 7.1 7.2
Compensation (salary bonuses) 7.0 7.0 7.0
Job satisfaction 7.0 6.9 7.1
Job security 6.8 6.8 6.8
Managerial responsibility 6.8 6.8 6.7
Professional development 6.6 6.5 7.0
opportunities
b
Recognition by colleagues 6.6 6.5 6.8
b
Ability to work at/from home 6.2 6.2 6.2
Mentoring by colleagues 5.5 5.4 5.8
b
Potential for promotion 5.5 5.4 5.6
a b c
Total OUSCA
2002
Access to technology 7.5
Types of benefits you receive 6.9
Flexible work hours 6.8
Creative opportunity 7.0
Compensation (salary bonuses) 6.8
Job satisfaction 7.2
Job security 6.7
Managerial responsibility 7.1
Professional development 6.7
opportunities
Recognition by colleagues 6.8
Ability to work at/from home 6.6
Mentoring by colleagues 5.4
Potential for promotion 5.9
b
d
* PROBABLE WORK SITUATION IN NEXT ONE TO TWO YEARS
Job continuity is anticipated, with more than half expecting to be with their current employer over the next couple of years. U.S. respondents are more likely than Canadians to stay in their current organization.
Which one statement most accurately describes your probable situation in
1-2 years?
Total Total U.S.
2002 1999 1997 2002
Work in present organization 59% 60% 62% 62%
g
Work in another organization 28% 29% 23% 26%
Working for self 8% 7% 11% 7%
Work in different profession 3% 2% 2% 3%
Won't be working 1% 1% NA 1%
Other 1% 2% 1% 1%
a b c d
Total U.S. Total Canada
1999 1997 2002 1999
Work in present organization 61% 63% 50% 48%
Work in another organization 28% 23% 38% 41%
d
Working for self 6% 10% 10% 10%
Work in different profession 2% 2% 1% 1%
Won't be working 1% NA 1% 0%
Other 2% 2% 1% 1%
e f g h
Total Total OUSCA
Canada
1997 2002 1999 1997
Work in present organization 56% 54% 46% 68%
Work in another organization 25% 29% 25% 21%
Working for self 15% 13% 21% 9%
d
Work in different profession 3% 2% 2% 1%
Won't be working NA 2% 2% NA
Other 2% 0% 4% 0%
i j k l
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