A conversation with Connie Mayse: human resource manager, Comcast Cable Communications, Elyria, Ohio

Communication World, Nov-Dec, 2005

What historical figure do you most identify with and why?

Almost any of the women in the memoir collection In Her Own Words, edited and introduced by Jill Ker Conway. These women from our recent past (Congresswoman Shirley Chisholm and author Gabrielle Roy, among others) often found themselves bound by traditional racial or gender roles and, through their own gumption, got the education and experience necessary to make names for themselves. None could have done so without her own spark of desire and inspiration. I, too, chafe at restrictions that seem arbitrary, and I especially respect those who loved the sciences as much as the men of their times did.

How would you explain your profession to a child?

I help my company and its people work smoothly together by solving problems, holding hands and asking the right questions. Sometimes people don't play nice together, and I have to either help them settle their disagreements or put them in separate comers. Sometimes it feels like I have to read other people's minds. Often I have to comfort them and dry their tears when they're sad, or do the happy dance with them when they are glad. Another thing I do is help my company find the right people for jobs and help people learn what they need to help them do better work.

What did you have to learn the hard way?

It took me a long time to learn that leadership that is not focused and polished is just bossiness. In fact, I fought against being seen as a leader. Even though it was natural for me to lead, I saw it as a negative trait. I learned over time that people welcome leaders who are concerned, confident, informed and open to input.

I also had to learn how to apply knowledge I've gained. Not everyone applies what they've learned. It's a form of critical thinking to use prior knowledge and experiences to understand and solve new problems.

What do you sing or hum when you're alone?

"The Star-Spangled Banner." Because of the range, it's a very difficult song to execute, so I am always trying to improve. I've performed the national anthem before four professional sporting events; in fact, there was a Beach Boys concert after one of those games, so technically I have opened for the Beach Boys!

If you could choose another profession, what would it be?

My job is so varied, I get to do a little of everything right now: recruitment, benefits, training and development, public speaking, event planning, employee relations, safety. I even ride out occasionally with the technicians and help install cable television.

What movie character would you like to portray and why?

I would play Matron Mama Morton in Chicago. She's devious, opportunistic, flexible, creative, beautiful, sexy, talented and crass. I loved her sense of fun--she's a big woman with a big heart and big appetites.

Is there a book that changed your perspective on life?

I am affected by Turbulent Souls by Stephen Dubner. It's about his discovery of his Jewish roots and how he was led to a decision to convert from Catholicism to Judaism. He spent years in this process, hungry for information, and in the end found peace in his life-changing decision. There is an element of sadness in the book, because his mother strongly resisted giving him information and did not support his conversion, but ultimately the book is very affirming.

What's the best reward for a job well done?

I get a great deal of personal satisfaction out of completing a project and knowing my efforts produced the best possible outcomes. I don't need much else--I am pretty low-maintenance.

What is your personal motto?

"Carry your happiness with you." If you rely on others for your happiness, you will always be fragile and in danger of losing your joy.

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