Compuware Thought Leaders Contribute to New itSMF Book, 'IT Service Management, Global Best Practices'

New Book Provides Practical Advice on IT Service Management Best Practices

DETROIT, April 25 /PRNewswire-FirstCall/ -- Compuware Corporation today announced that two of the company's thought leaders, Linh C. Ho and Bryce Dunn, contributed three chapters to itSMF's new book entitled, "IT Service Management, Global Best Practices." The book, released this week at the IT Management Conference 2008: Beyond ITIL, Beyond Control, provides a sweeping overview of current IT service management (ITSM) best practices and serves as a vehicle for the introduction of new developments in the field. The book's refreshing approach details the expert experience of those who have struggled with many of today's ITSM challenges.

"Compuware is pleased to take part in this exciting new book on ITSM best practices," said Steve Tack, Vice President of ITSM, Compuware. "The participation of Linh and Bryce demonstrates Compuware's leadership and practical experience in the field through the works of two of our top contributors. We are proud to share our field knowledge with our customers and the IT community at large."

The Compuware leaders were chosen to author three chapters of the 40 chapter book through a rigorous selection process that involved 28 independent editorial members reviewing more than 100 submissions. The Compuware chapters cover: selecting business relevant metrics, bringing wisdom to ITSM with the service knowledge management system, and the power of Six Sigma for ITIL continual service improvement.

"Technology vendors play a key part of the ITIL community, bringing a wealth of experience from around the world," said Jan van Bon, the book's chief editor. "Bryce and Linh were able to provide in-depth knowledge and expertise in Six Sigma, ITIL and hands on service management experience."

The book will be available on amazon.com, vanharen.net, and in 33 countries around the world through itSMF. Purchasers ordering from vanharen.net can enjoy a 15 percent promotional discount by including the promotional code: "CPWRvantage" at http://www.vhpshop.com/product_info.php?products_id=413 .

Linh C. Ho, Senior Product Marketing Manager for Compuware's ITSM solution, has 10 years of experience in the IT industry. She has written numerous articles and presented at conferences on ITIL, Six Sigma and Business Service Management. She is a co-author of itSMF's Six Sigma for IT Management book and was also on the review team for several itSMF books including ITIL v3 Foundation. She holds an Honors Baccalaureate in Commerce, International Business Management and Management Information Systems from the University of Ottawa, Canada. Linh is ITIL v3 Foundation Certified, a Six Sigma Champion and Pragmatic Marketing Certified.

Bryce Dunn, Senior Product Manager for Compuware's business service management and service level management solutions, has spent more than 10 years working in IT service management with experience in sales and marketing, field implementation and product management. Bryce is a prolific writer and has published articles and white papers on IT service management industry trends and best practices. In his current role, Bryce brings his market and customer-driven approach to ensure that current and future customers have the best solutions for their changing business needs.

Compuware Corporation

Compuware Corporation maximizes the value IT brings to the business by helping CIOs more effectively manage the business of IT. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world's leading IT organizations, including more than 90 percent of the Fortune 100 companies. Learn more about Compuware at http://www.compuware.com/ .

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  Sean M. Patrick, Communication Analyst, Compuware Communications and
  Investor Relations, 313-227-5594, sean.patrick@compuware.com

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CONTACT: Sean M. Patrick, Communication Analyst, Compuware Communications and Investor Relations, +1-313-227-5594, sean.patrick@compuware.com of Compuware Corporation

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