Business Services Industry
Albuquerque's Mayoral Election—Who's Best for Business?
New Mexico Business Journal, Oct, 2001
Albuquerque's Mayoral Election--Who's Best for Business?
Name Alan B. Armijo
Age 50
Place of Birth Clayton, N.M.
Web Site
Education B.A., M.A., Education,
University of New Mexico
Occupation Governmental liaison,
APS teacher
Civic Activities Loaned executive, United
Way; consultant, U.S.
Agency on International
Development, assistance
to Guatemala
Political Experience City councilor, 1989-present;
council president, 1994,
1998; human development
steering committee, National
League of Cities
Business Experience
List the three most 1. Services for youth. I will
critical challenges continue to be a strong
facing Albuquerque advocate for making sure
kids have the educational,
recreational and before and
after school services they
need. If we do not provide
these services, we as a
community will suffer over
the long term.
2. Jobs. Recruiting new
businesses and strengthening
small local businesses have
been a priority as city
councilor. I will initiate a
program for in-plant
training. Replicating what
has been done at the state
level would help our local
businesses to expand and
compete...
3. Planning for the future.
The issue of water and
planned growth is very
important. As mayor, I
would continue the
leadership, which I have
displayed as councilor,
on water planning and
water rights preservation
and establishing a
framework for orderly
growth, which is predictable
and sustainable.
In recent years, the city has
experienced shortfalls in
gross receipts taxes and
has cut operating budgets.
How can the city continue to
provide essential services
to its residents if its
current tax base can't
support them?
Name Jim Baca
Age 55
Place of Birth Albuquerque
Web Site jimbaca.com
Education B.S., Business
Administration, University
of New Mexico
Occupation Mayor
Civic Activities Governing council, Wilderness
Society; Board, N.M.
Wilderness Alliance; board,
Southern Utah Wilderness
Alliance
Political Experience Mayor, 1997-present;
director U.S. Bureau of Land
Management; State Land
Commissioner (two terms);
State Liquor Director; press
secretary to Governor King;
press secretary to Mayor
Kinney
Business Experience Marketing consultant; trust
auditor; owner, public
relations firm
List the three most 1. Revenue shortfalls.
critical challenges 2. Effects of sprawl and
facing Albuquerque unmanaged growth on our
quality of life.
3. Maintaining a sustainable
city relative to water needs,
clean air and economic
development.
In recent years, the city has Recent legislative action--
experienced shortfalls in casino gambling, gross
gross receipts taxes and receipts tax exemptions,
has cut operating budgets. etc.--has deprived
How can the city continue to municipalities of their
provide essential services share of revenues to
to its residents if its provide basic municipal
current tax base can't services. As mayor I
support them? co-chair a Municipal
League commitee to find
solutions to this revenue
stream problem. New
Mexico municipalities will
not be able to continue
providing essential
services unless they lobby
state government to diversify
and create new revenue
streams.
Name Martin Chavez
Age 49
Place of Birth Albuquerque
Web Site martinchavez.com
Education B.A., University of New
Mexico; J.D., Georgetown
University Law Center
Occupation Attorney
Civic Activities
Political Experience State senator serving
Albuquerque's West Side;
Mayor of Albuquerque 1993-
1997; Democratic party
nominee for governor, 1998.
Business Experience Attorney in private practice
List the three most 1. Public safety
critical challenges 2. Water
facing Albuquerque 3. Jobs/business growth
Above all, we must have
a safer city. I will restore
community based policing
and reinstate the gang and
homicide units. We must
increase police staffing
from 840 officers to 1100
and have a zero tolerance
policy toward gangs. Our
water future must be secure.
We need to complete the San
Juan Chama Diversion Project
before our aquifer reaches
emergency status. I will be a
job ambassador for
Albuquerque, promoting our
city as an ideal location for
clean business. There will
be no tax increases, unless
the public first votes on
them
In recent years, the city has We must expand our city's
experienced shortfalls in economic base to attract the
gross receipts taxes and jobs which in turn will mean
has cut operating budgets. additional gross receipts.
How can the city continue to I was a business friendly
provide essential services mayor. You can expect the
to its residents if its same if I am elected this
current tax base can't year.
support them?
Name Rick Homans
Age 45
Place of Birth Boston
Web Site rickhomans.com
Education B.A., English, Beloit College
Occupation Publisher
Civic Activities President, La Compania de
Teatro Albuquerque;
co-founder, Albuquerque
Children's Museum; chairman,
Albuquerque Convention and
Visitors Bureau, 1994-95;
vice chairman, GACC.
Political Experience Chairman, Balloon Fiesta
Task Force, 1994; trustee,
Urban Enhancement Trust
Fund, 1998-2000.
Business Experience Chairman/ceo Starlight Media
Group; founded New Mexico
Business Weekly; reporter
and editor
List the three most 1. Economic opportunity.
critical challenges My great idea is to create
facing Albuquerque 10,000 neew technology jobs
in my first term...
increased earnings will drive
spending, which will increase
the tax base...
2. Education. The 50% dropout
rate in some schools is
alarming and unacceptable.
The mayor must forge a
strong partnership with APS.
My great ideas include an
after school program of math
and reading...more truancy
officers...a new charter high
school for vocational and
entrepreneurial training and
starting a teacher training
academy to support our
teachers.
3. Public safety. We have a
police force of about 800
officers; we should be at
1,100. We have eliminated
homicide, burglary and
domestic abuse units and
community policing doesn't
exist. My great idea is to
lease-back retired police
officers. This way, they
can collect the retirement
pay they deserve, and we get
the benefit of their
continued service.
In recent years, the city has First, the city must manage
experienced shortfalls in its resources better. Recent
gross receipts taxes and controversies with cell
has cut operating budgets. phones, overtime and
How can the city continue to positions that have been
provide essential services vacant for up to six years
to its residents if its point to severe
current tax base can't mismanagement. My great
support them? idea is to review every city
program each year to ensure
efficiency. Second, we
must focus on growing our
tax base by increasing our
per capita income, i.e,
high-wage jobs. Earnings
drive spending, which drives
GRT revenues.
Name James B. Lewis
Age 53
Place of Birth Roswell
Web Site jamesblewis.com
Education B.S., education, Bishop
College; M.A., public
administration, University
of New Mexico
Occupation Retired
Civic Activities Kiwanis, NAACP, Masons,
American Lung Assn.,
American Legion, Taylor
Ranch Neighborhood Assn.,
American Society for Public
Administration
(former president)
Political Experience Bernalillo county treasurer,
1982-85; state treasurer,
1986-1990; chief to staff to
Governor King, 1990-1994;
director, oil, gas & minerals
div., State Land Office,
1995; Rio Rancho city
administrator, 1996-1999;
assistant secretary, U.S.
Dept. of Energy
Business Experience Life Insurance Co. of
Virginia; Yellow Freight
Co.; director, African
American Studies,
University of Albuquerque
List the three most 1. Civility/leadership via
critical challenges communications,
facing Albuquerque collaboration and
cooperation; we must create
an environment conducive to
attracting business to this
community.
2. Safe community. We must
fund police and fire
adequately with appropriate
staffing and training. We
must be tough on crime.
3. Generate additional
revenue by having
Albuquerque as a
destination via tourism.
In recent years, the city has 1. Enhance proficiency,
experienced shortfalls in efficiency, effectiveness
gross receipts taxes and and productivity within
has cut operating budgets. existing resources.
How can the city continue to 2. Seek revenue sharing via
provide essential services the gaming compact with
to its residents if its the state.
current tax base can't 3. Enhance tourism.
support them? 4 Seek federal, state,
private offset grants.
5. Enhance small
business development
(federal procurement).
Name Mike McEntee
Age 38
Place of Birth Shawnee, Okla.
Web Site
Education Phillips University, Enid,
Okla.; Glendale Community
College, Ariz.; UNM
Occupation
Civic Activities
Political Experience Albuquerque City Council,
1997-
Business Experience Air traffic controller, 17
years
List the three most 1. Reforming the budget to
critical challenges reprioritize spending to
facing Albuquerque fully fund public safety and
other critical needs.
2. Stop the culture of
arrogance, cronyism and
back-room dealing in City
Hall.
3. Make Albuquerque a
business friendly city by
reducing bureaucracy,
eliminating duplications
of effort and privatizing
those services better
performed by the
private sector.
In recent years, the city has The budget is in dire need
experienced shortfalls in of reform. There is at least
gross receipts taxes and $40 million in waste that
has cut operating budgets. I will free up for essential
How can the city continue to services.
provide essential services
to its residents if its
current tax base can't
support them?
Name Bob Schwartz
Age 51
Place of Birth Philadelphia
Web Site schwartz4mayor.com
Education B.A., Villanova University;
J.D., Georgetown University
Law Center
Occupation Substitute teacher, APS
Civic Activities
Political Experience 1978-1980, Asst. District
Attorney, Bernalillo
County; 1980-1982, Director
of White Collar Crimes Unit;
1982-1988, Chief Deputy
D.A.; 1989-1997, Bernalillo
County, D.A.; 1997-1998,
Public Utilities
Commissioner; 1999-2000,
Asst. D.A., Judicial
District 13.
Business Experience 1997, KOAT-TV; 2000,
Columnist, Albuquerque
Tribune.
List the three most 1. The leadership vacuum
critical challenges that's existed for years.
facing Albuquerque We've had mayors whose
priority was their own
political career, but not
whose priority was making
sure taxpayers are getting
their money's worth, who
had a vision for this
city's future. We have
everything we need to
turn Albuquerque from
a good town into a great
city.
2. Crime... I'm a proven
crime fighter who knows
how to hit criminals
hard. I know that the
criminal justice system
can't keep you safe, I
support "concealed carry."
...Most crime is driven
by additions. I want to
convert the old jail into
a treatment facility that
will give addicts the tools
they need to take back
control of their lives.
3. Fiscal irresponsibility.
I'll ask the state to begin
a full audit of city
finances and recommend
changes in procedures
and practices... I will hold
all managers accountable for
living within their budgets,
and I'll start with myself...
In recent years, the city has The city has ample revenues
experienced shortfalls in to provide essential
gross receipts taxes and services. The problem is the
has cut operating budgets. management of those
How can the city continue to revenues. Recent
provide essential services administrations haven't held
to its residents if its accountable managers and
current tax base can't contractors for the quality
support them? and effectiveness of the
services the city provides.
The first step is to stop
squandering money on studies
and consultants. City
employees are smart and
have the answers we need
if we will simply listen to
them.
What role, if any, should the Actually, Albuquerque enjoys
state of New Mexico have in home rule authority and
the affairs of Albuquerque? therefore is able to govern
itself on most things. There
are state laws that supercede,
which I believe is for the
benefit of all.
What specific measures would I have actively visited and
you take to encourage recruited companies looking at
out-of-state companies to coming to Albuquerque. I have
relocate in the Albuquerque supported the use of
area? Industrial Revenue Bonds to
attract businesses. As mayor
I will continue to recruit
companies and work with them
to offer incentives.
What specific measures woult I have been a strong advocate
you take to ensure the city of conservation, planning and
has a potable and reliable resource management. I was one
water supply for the next 50 of the leaders on the council
years that will accommodate who advoated the Water
predicted growth? Resources Management Strategy.
I was an advocate of creating
the Albuquerque Metropolitan
Water and Wastewater
Board...My goal is to continue
these projects.
A significant factor in the I have moved legislation to
affairs of a city are 'quality set 5-year goals for our
of life' issues--parks, capital spending after working
museums, cultural facilities, with the various communities.
libraries, swimming pools, What is important is how the
etc., which arDISPLAY STRUCTURE
e considered goals match up with the
helpful tools of economic projects that are important...
development. As mayor, what The city's $100 million-plus
will you do to strengthen the capital outlay program does
quality of life in cover all projects and that is
Albuquerque, particularly at a why setting goals will be
time when facilities are important...The capital outlay
pressed for funding? program is important to our
economy, but to finish
projects I will lobby the
legislature for joint funding
and work with the private
sector for shared costs.
What makes you especially My 12 years of experience as a
equipped to be mayor of city councilor in working and
Albuquerque? sponsoring legislation
promoting planning and growth
for the city, running a
fiscally responsible city
budget and a supporter of
economic development, which
increases employment through
city and business
partnerships. My experience as a
long-time educator in
sponsoring legislation that
has provided educational
programs for youth as well as
future job opportunities.
Is there anything the I have built my reputation
business community should as a consensus builder who is
know about you that it may not afraid to make the tough
not? decisions. My ability to work
with various groups and
organizations has been a key
to my success as a city
councilor and will serve
me well as mayor.
What role, if any, should the Recent state and federal
state of New Mexico have in cutbacks in funding have
the affairs of Albuquerque? placed greater
responsibilities on local
governments. The state should
play a more active role in
providing local government
with the ability to deliver
basic municipal services such
as public safety,
infrastructure needs and
social services.
What specific measures would My administration has been
you take to encourage highly successful in
out-of-state companies to attracting out-of-state
relocate in the Albuquerque companies, such as Eclipse
area? Aviation and Gap. I also
co-chaired the highly
regarded Next Generation
Economy Initiative. I will
continue to initiate similar
economic efforts. Because of
these efforts Newsweek
magazine rated Albuquerque
during my term as one of the
Top Ten Hot Cities.
What specific measures woult I have ensured that our San
you take to ensure the city Juan-Chama water diversion
has a potable and reliable project remains on schedule to
water supply for the next 50 replenish our aquifer. I also
years that will accommodate created water conservation
predicted growth? legislation that recycles used
water for parks and golf
courses and imposes increased
penalties on those who waste
water.
A significant factor in the It is critical that we
affairs of a city are 'quality diversify and stabilize our
of life' issues--parks, revenue sources to pay for
museums, cultural facilities, these services. However,
libraries, swimming pools, quality of life encompasses
etc., which are considered more the parks, pools and
helpful tools of economic museums. Quality of life
development. As mayor, what also requires controlling
will you do to strengthen the urban sprawl and that is why
quality of life in I have promoted infill
Albuquerque, particularly at a development and why I
time when facilities are initiated the quarter-cent
pressed for funding? transportation initiative
that invests in transit, bike
trails and repairs of existing
roads...All of this
contributes to keeping our air
shed clean while reducing
traffic congestion.
What makes you especially I am the only candidate with
equipped to be mayor of the vision and the guts to say
Albuquerque? that urban sprawl (though
profitable to developers)
destroys our quality of life
and diminishes our hopes of
attracting clean industry and
quality jobs to the
community.
Is there anything the I am the most pro-business
business community should mayor in the city's history.
know about you that it may For 15 years there had not
not? been a single private-sector
building permit issued in
Downtown. During my term
there has been over $300
million in construction
Downtown. This is one of the
reasons that Newsweek magazine
rated Albuquerque one of the
top ten cities in the new
economy during my
administration.
What role, if any, should the The state has an important
state of New Mexico have in role in mass transit and road
the affairs of Albuquerque? infrastructure to name just
two. I will work cooperatively
with all government entities.
My experience as a state
senator and mayor are
particularly valuable in
ensuring that Albuquerque's
voice is heard in state
government corridors.
What specific measures would I will promote the city
you take to encourage personally as a great place
out-of-state companies to to do business, continue to
relocate in the Albuquerque support Industrial Revenue
area? Bonds, secure our water future
so business is assured it can
do business. There will be no
tax increases without voter
approval. I will also make
sure the city aggressively
pursues workforce
development programs in
collaboration with our
many educational facilities.
What specific measures woult (See response under "critical
you take to ensure the city challenges," previous page)
has a potable and reliable
water supply for the next 50
years that will accommodate
predicted growth?
A significant factor in the Above all, let's make our
affairs of a city are 'quality neighborhoods safe so all of
of life' issues--parks, us can enjoy without risks the
museums, cultural facilities, many quality of life
libraries, swimming pools, activities available to us.
etc., which are considered We opened the Albuquerque
helpful tools of economic Biopark during my
development. As mayor, what administration, and it has
will you do to strengthen the been a boon for not only out
quality of life in of town visitors but for local
Albuquerque, particularly at a educators and their students.
time when facilities are I will continue to support
pressed for funding? adequate budgets for life-
enhancing activities. I want
Albuquerque to be known far
and wide as a livable city
that cares about its
citizens.
What makes you especially Well, I have done the job
equipped to be mayor of before and I think I was
Albuquerque? pretty good at it. If the
voters choose me again I
will redouble my efforts to
make Albuquerque an even
better place in which to
live and do business.
Is there anything the I have many, many friends in
business community should the business community and
know about you that it may they know I have been
not? supportive of them and the
efforts to diversify our
economy. I want the business
community to know that as a
private attorney I have come
up against many of the
issues impacting small
business. I am constantly
working to find ways to make
government less of an
obstacle for all those who
want to build a business and
provide jobs.
What role, if any, should the There should be a strong
state of New Mexico have in partnership. It's much easier
the affairs of Albuquerque? to work with, than against.
Certainly, there are many
state tax issues that affect
the economic developemnt in
Albuquerque. One of my great
ideas is to eliminate gross
receipt taxes on medical
services.... The move must be
made by the state and the
mayor must be the key lobbyist
on this issue...
What specific measures would I support in-plant training
you take to encourage and Industrial Revenue Bonds.
out-of-state companies to We must keep our eyes open for
relocate in the Albuquerque appropriate incentives. The
area? mayor must be the sales
manager and key salesman when
it comes to recruitment,
working...with Albuquerque
Economic Development...The
mayor's most important job is
to create a pro-business
environment in our city...
What specific measures woult I support the San Juan-Chama
you take to ensure the city project but that is just the
has a potable and reliable beginning of a sustainable
water supply for the next 50 water plan. We should
years that will accommodate eliminate all non-native
predicted growth? species from the bosque, which
will conserve more water
than the entire city uses
in a year. I also favor...a
regional water bank to provide
an incentive for farmers to
initiate conservation without
fear or losing their water
rights.
A significant factor in the This question goes right back
affairs of a city are 'quality to the management of our
of life' issues--parks, existing resources and what we
museums, cultural facilities, must do to grow our tax base
libraries, swimming pools, to meet these challenges. I
etc., which are considered am against new tax increases.
helpful tools of economic Albuquerque must make a
development. As mayor, what fundamental choice: do we
will you do to strengthen the continue to increase taxes to
quality of life in meet our needs or do we
Albuquerque, particularly at a increase our tax base? I
time when facilities are believe increasing taxes makes
pressed for funding? a poor community even poorer,
We must manage more
efficiently and grow the
tax base.
What makes you especially I am the only businessman
equipped to be mayor of running for mayor. I bring
Albuquerque? new energy, enthusiasm and
new ideas to the job. I am the
only independent running for
mayor. It is important the
mayor be outspokenly
non-partisan, able to work
with the governor,
legislators, congressional
delegation--no matter what
party they might be.
Is there anything the Let's make a change October 2.
business community should Please vote for great ideas
know about you that it may for Albuquerque. Vote for Rick
not? Homans.
What role, if any, should the Strong partnership to enhance
state of New Mexico have in tourism, economic development,
the affairs of Albuquerque? health care, education,
integrated crime fighting,
revenue sharing, assistance
with appropriate legislation,
joint powers agreements,
welfare to work initiatives,
planning--especially with
open space, parks and
environmental concerns, etc.
What specific measures would 1. Change incivility within
you take to encourage the city; 2. Make one-stop
out-of-state companies to shopping business-friendly;
relocate in the Albuquerque 3. Review competitive/
area? apppropriate incentives;
4. Work with the school system
to provide an educated
workforce; 5. Hire the best
economic developemnt team
available.
What specific measures woult 1. Develop a regional water
you take to ensure the city plan; 2. Work with the State
has a potable and reliable Engineer's office and other
water supply for the next 50 entities to make sure water is
years that will accommodate available.
predicted growth?
A significant factor in the I believe that you should be
affairs of a city are 'quality able to work and recreate in
of life' issues--parks, the city you live in. Quality
museums, cultural facilities, of life is very important and
libraries, swimming pools, I will do everything within my
etc., which are considered power to enhance it. I will
helpful tools of economic work with Sandia Labs, develop
development. As mayor, what incubators, recruit businesses
will you do to strengthen the to which our current
quality of life in businesses can be suppliers,
Albuquerque, particularly at a enhance tourism and pursue
time when facilities are federal and state
pressed for funding? procurement opportunities
(the Energy Dept. did $3.7
billion in business with small
business last year) and make
sure in-plant
training is adequately funded.
What makes you especially I am the one candidate with
equipped to be mayor of city, county, state and
Albuquerque? federal experience. A strong
leader, with a reputation for
bringing people together, I
don't need on-the-job training.
Is there anything the I am a professionally trained
business community should and experienced administrator
know about you that it may and former elected official.
not?
What role, if any, should the Albuquerque is the state's
state of New Mexico have in largest city and consequently
the affairs of Albuquerque? its largest tax-payer. It is
vital that the state and city
have a strong working
relationship. The state should
be a willing partner in
increasing tourism, improving
transportation infrastructure
and creating an educated
workforce. As mayor I will
work closely with the governor
and the legislature...
What specific measures would I support IRBs and will work
you take to encourage to provide an educated
out-of-state companies to workforce, both of which are
relocate in the Albuquerque vital to businesses, but as
area? important is to remove the
bureau-cratic obstacles of the
last two administrations. A
McEntee administration will
send the message that
Albuquerque is open for
business. We will streamline
city services and eliminate
budget waste...
What specific measures woult Albuquerque will have a
you take to ensure the city reliable water supply in the
has a potable and reliable San Juan-Chama river diversion
water supply for the next 50 project. I voted for that and
years that will accommodate will continue to support it as
predicted growth? mayor. We are paying for it
with a dedicated fee, which is
appropriate since water is
vital to our economic future.
A significant factor in the Quality of life issues are
affairs of a city are 'quality important. The first quality
of life' issues--parks, of life is public safety. My
museums, cultural facilities, first priority will be to
libraries, swimming pools, fully fund, staff and equip
etc., which are considered the police and fire
helpful tools of economic departments. With at least
development. As mayor, what $40 million in budget waste,
will you do to strengthen the we can fully fund public
quality of life in safety and still have adequate
Albuquerque, particularly at a funds for libraries, parks and
time when facilities are museums. I will concentrate on
pressed for funding? existing facilities, assuring
they are kept up and staffed
prior to committing to new
projects.
What makes you especially Since 1997 I have servd on the
equipped to be mayor of city council. I understand the
Albuquerque? budget inside and out. I know
where the money is and how to
free it up. And I am the only
candidate that has pledged to
reform the city and fully fund
essential services without new
taxes.
Is there anything the My record on business issues
business community should is an open book. I am 100% pro
know about you that it may business. I understand that a
not? thriving business environment
is the key to a great city. I
pledge to post an "open for
business" sign on the door of
the mayor's office.
What role, if any, should the State government, which has a
state of New Mexico have in substantially larger tax base
the affairs of Albuquerque? than the city, needs to help
supplement the city's efforts
to meet the needs of our
families. A particular focus
should be the elderly. Our
schools are in trouble... I
intend to be an advocate for
kids and parents at the
legislature and when the
school board meets, to
increase the educational
choices student have...
What specific measures would If we have a city which is
you take to encourage clean and attractive, offer
out-of-state companies to top-notch basic services and
relocate in the Albuquerque water quality, and we have
area? schools that work, streets and
neighborhoods which are safe,
quality medical care that's
easily accessible, and a mayor
who is a strong advocate for
this wonderful community, we
won't have trouble attracting
the attention of out-of-state
businesses...
What specific measures woult There's little disagreement
you take to ensure the city about the need to complete the
has a potable and reliable San Juan Chama Diversion
water supply for the next 50 Project and that the Rio
years that will accommodate Grande must become a resource
predicted growth? for Albuquerque. Long
term, we need to build healthy
relationships with the tribal
nations and resolve our
differences with Texas over
water issues. This won't be
easy, but it must be done.
A significant factor in the I think my earlier responses
affairs of a city are 'quality on better management of city
of life' issues--parks, finances, and holding
museums, cultural facilities, managers accountable for
libraries, swimming pools, living within their budget
etc., which are considered while providing quality
helpful tools of economic services, cover this question.
development. As mayor, what
will you do to strengthen the
quality of life in
Albuquerque, particularly at a
time when facilities are
pressed for funding?
What makes you especially My whole career is about
equipped to be mayor of public service. I believe I
Albuquerque? demonstrated the leadership
skills to be a successful
executive when I was District
Attorney. I understand that
being mayor is very
different from being a
prosecutor...New York City
put a crime-fighting
prosecutor to work as Mayor,
and the first thing he did was
cut the crime rate in half.
Then, the city embarked on
a renaissance in the arts and
commerce which changed the
city...
Is there anything the Members of the business
business community should community should know that
know about you that it may it's not a qualification for
not? public office to be a trust-
fund kid from Massachusetts
who contributes to very
liberal candidates...There
are business principles which
should be applied to
government...Government is not
a business, though. If there
were money to be made in
running fire departments or
police departments, capital
would have moved in. But we
can learn a lot from business
about customer focus and
outcomes measures...
COPYRIGHT 2001 The New Mexico Business Journal
COPYRIGHT 2008 Gale, Cengage Learning
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