Jaynes Corporation General Contractors

New Mexico Business Journal, Nov, 1996

Unlike most general contractors that engage subcontractors to do the majority of their work, Jaynes possesses a large, highly skilled work force that performs a significant portion of the labor involved in each project. This enhances project management by ensuring greater control over quality and scheduling. Their management team has deservedly earned a hard-nosed reputation for accepting nothing less than what they expect from themselves, which is constant improvement.

"Our business is solving owner's problems related to facility needs...not just constructing buildings," declares J. Howard Mock, the company's Chairman and CEO.

Jaynes' strengths are its people, experience, training and leadership, which have resulted in dynamic growth and numerous achievements. It's one of New Mexico's largest privately owned firms and has been voted Most Admired Company four times by the businesses who constitute New Mexico's Private 100. Engineering News Record has ranked the firm in the Nation's Top 400 General Contractors since 1984. Jaynes was the recipient of the 1991 U.S. Senate Productivity Award and the first winner of the National Associated General Contractor's Marvin M. Black Excellence in Partnering Award in 1993. The firm was named Contractor of the Year by the American Public Works Association in 1992 and the U.S. Army Corp of Engineers in 1993.

By 1971, Jaynes had become New Mexico's largest concrete subcontractor. The decision to become a general contractor was prompted by this success and a long term view of the business and marketplace. Since then, annual revenues have grown from $800,000 to more than $92 million. Today, nearly half of Jaynes' work is negotiated and a sizeable amount is repeat business from satisfied customers.

Success has been a result of Jaynes' competitiveness and its initiatives to improve training and service standards in the areas of safety, jobsite production and project management. As a subcontractor, Jaynes understood the value of customer service; as a general contractor, the firm makes it one of their highest priorities, seeking to establish a lifetime relationship with every customer. Another way the company distinguishes itself from most other general contractors is by its Warranty Service Team, which deals exclusively with customer needs and concerns that arise after the completion of construction. The team resolves problems, answers questions on equipment operations, and suggests maintenance procedures to prolong the life of the building and equipment.

Jaynes' corporate philosophy is to view every issue as an opportunity. Skyrocketing insurance rates in the mid-eighties caused the company to reevaluate its safety program, resulting in changes which ultimately increased profitability. When asked for their input, field employees campaigned for a drug-free workplace and recommended numerous improvements. Their safety program now ranks in the nation's top ten percent of peer group contractors. This success led to the formation of Jaynes' Employee Relations Committee which, soliciting the opinions of workers from all levels of the company, continues to produce valuable ideas.

Though bricks and mortar remain unchanged, communication and computer technologies have revolutionized the industry. Keeping abreast of these advances, Jaynes' management teams are on-line and able to immediately access centralized information files concerning any facet of a construction project. Having the vital information they need when they need it allows them to manage their projects in the best, most efficient manner possible.

Jaynes is mindful and appreciative of the industry and communities in which they earn a living. From the top down, the company's employees are active in the Chamber of Commerce, The Associated General Contractors, Little League, the New Mexico Symphony Orchestra, Albuquerque Civic Light Opera Association, Kiwanis, and many others. Mock served as President of the Albuquerque Chamber of Commerce and has been actively involved at the highest leadership levels with the New Mexico and National Associated General Contractors during the past twenty years. Don Power, President and COO, has served on the board of directors for St. Joseph Healthcare Systems, the Great Southwest Council of the Boy Scouts of America and the Greater Albuquerque Chamber of Commerce. Richard Rice, Secretary and Treasurer, has chaired the Albuquerque Balloon Festival and has held positions at the executive leadership level of the National Construction Financial Management Association. These activities are Jaynes' way of thanking the construction industry and local community for fifty years of growth and success.