Oncontact Software Honored With ISM's Top 15 CRM Award for Fifth Consecutive Year

Oncontact Software announced today that CMS 6.0 has been named by ISM, Inc., a leading customer relationship management (CRM) consulting firm, as one of the Top 15 CRM software packages for 2003. This is the 5th consecutive year that ISM has selected CMS to ISM's Top 15 honor. The Top 15 selections are featured in ISM's 11th edition of "The Guide to CRM Automation" (www.ismguide.com).

CMS 6.0 was chosen from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 171 selection criteria, including 105 business functions, 48 technical features, and 18 user-friendliness/support features.

Barton Goldenberg, president of ISM and co-founder and co-chairman of the Digital Consulting Institute's CRM and RTE Conferences and Expos, made the announcement during a special keynote ceremony, at DCI's Chicago CRM Conference at the McCormick Place. The awards ceremony was sponsored by DCI, ISM and "Selling Power."

"In today's environment, now more than ever companies need to optimally manage their relationships with customers," said Goldenberg. "With leading CRM software packages -- such as CMS 6.0 -- companies have many options for comprehensive CRM solutions."

"We are once again very honored to be among an extremely small group of CRM vendors worldwide to have the unique distinction of being named a `Top 15' award winner for the 5th consecutive year," said George Kofman, president of Oncontact Software.

About ISM

Founded in 1985, ISM, Inc. (www.ismguide.com) provides strategic advice for Customer Relationship Management and the Real-Time Enterprise. ISM is the publisher of "The Guide to CRM Automation" (11th edition) and author of "CRM Automation" (Prentice Hall, 2002). ISM clients include Canon, Ceridian, Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestle, NYSE, PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells Fargo and Xerox.

About Oncontact Software

Oncontact Software develops award-winning CRM software for mid-market companies. Client Management Software (CMS), Oncontact Software's CRM solution that automates the sales, marketing and service areas of an organization, can be run in a Windows and/or Web environment. ClientNet and PartnerNet are Oncontact Software's audience-specific Web portals that enable a company to share information with all business channels.

Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software's products are available through its corporate headquarters in Wisconsin and an international alliance of value-added resellers, system integrators and distributors. Oncontact Software has over 300 customers worldwide, including Prudential, Sears and Carfax.

Additional Oncontact Software information is located on the Internet at www.oncontact.com or via phone at 800.886.0866.