Chordiant Unveils Process-Driven Branch Teller Solution at Bank Administration Institute Conference

Market Wire, November, 2004

Chordiant Software, Inc. (NASDAQ: CHRD) today announced it will unveil its next-generation, process-driven, branch teller application at the Bank Administration Institute (BAI) Retail Delivery Conference & Expo from November 16 - 19 at the Las Vegas Convention Center. Chordiant will capitalize on the industry's most prestigious retail banking conference to showcase Chordiant Teller, a multi-channel solution that complements Chordiant's existing solutions for the branch platform, enabling retail banks to renew aging systems with an integrated branch solution. [EDITORS NOTE: PLEASE SEE TODAY'S ANNOUNCEMENT: "CHORDIANT TRANSFORMING RETAIL BANKING WITH PROCESS-DRIVEN BRANCH TELLER SOLUTION"]

Chordiant will also be demonstrating its new Teller application in conjunction with IBM's Workplace for Branch Banking solution and application servers in Booth # 2020. The combined solutions will demonstrate how retail bank employees can gain a complete view of a customer's account history to more effectively process transactions and provide personalized customer service.

The BAI conference features financial services experts from the vendor and customer communities to address critical industry issues. This includes the challenges of building customer retention and loyalty, achieving customer service excellence while lowering operational costs, strategies for opening successful new branches, and realizing growth through multi-channel sales and service.

Chordiant Teller and its associated front-office retail banking solutions address many of these critical industry issues that will be a major focal point of the BAI conference.

Chordiant Teller provides a complete range of processes that automate branch and teller transactions, servicing and administration. This includes cash and non-cash transactions, cash drawer management, electronic journaling, AM/PM processing, override limits, transaction management, and online/offline management. The solution supports batching and settlement activity, as well as core money services, desktop administration, foreign currency services and administration. It provides support for peripheral devices such as card readers, printers, check readers and pin pads, and new devices including smart cards, as well as support for Check 21. Chordiant Teller also provides a real-time view of individual customer histories of transactions and interactions across channels, and may be integrated with both the branch platform and other core banking systems and product lines.

About Chordiant Software, Inc.

Chordiant (NASDAQ: CHRD) solutions automate and manage operational business processes for leading service-driven global organizations in retail finance, telecommunications and consumer direct industries. Chordiant orchestrates the unique processes of an organization from the point of customer interaction, through the front and back offices to multiple transactional systems, corporate applications and data stores. Our solutions integrate existing infrastructure to orchestrate the assembly, enhancement and delivery of optimal role based business processes to the appropriate channels. Business value is realized through improved employee productivity, savings in operational costs, and increased business adaptability. Headquartered in Cupertino, California, Chordiant maintains offices in Boston; Chicago; Mahwah, N.J.; Manchester, N.H.; New York City; London; Paris; Amsterdam; and Munich.

Safe Harbor

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's Annual Report on Form 10-K as amended and Quarterly Reports filed on Form 10-Q. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.