Motivation Online Receives Rave Reviews At Call Center 2000 Debut World's First All-Online Employee Performance System

Market Wire, 20050229

Motivation Online unveiled the first online employee performance improvement and sales incentive system in Dallas at Call Center 2000 January 24 & 25. Industry analysts and trade journalists were very impressed with the application and noted that Motivation Online is the only company that has an effective solution that addresses the agent productivity and high employee turnover issues that are continual challenges for call centers and sales organizations. The Hoffman Estates, Ill., company is the first to offer a specialized web-based application that tracks and recognizes employee performance via the Internet.

When people asked me what the neatest thing at the show was, I sent them to Motivation Onlines booth. They have such a great tool with such obvious benefits for the call center that I cant wait to hear some success stories, said Nancy Jamison of Jamison Consulting. Motivation Online has created a fun and educational way to reduce agent turnover.

Amajor inbound call center noted that when agents follow their scripts to completion just 10% more often, it translates to tens of millions of dollars in increased sales. Motivation Onlines proprietary Internet technology reinforces the behavior by notifying the employees of incentives for the desired activity, tracking the agents progress and rewarding them immediately for the desired behavior.

As call center technology rockets into the stratosphere, the chasm between employees and employers increases, said Craig Muller, chairman and founder of Motivation Online and co-founder of MyPoints.com (NASDAQ: MYPT). Trends in downsized management and electronic communication can make the workplace seem uncaring. Motivation Online helps change that. Our Internet-based system offers employers a way to recognize and reward employees throughout the workday. Our customers have documented dramatic improvement in employee/company relations and increased productivity.

Call center employees won't have to wait around for catalogs as they did with old paper-based incentives systems. They will have access to Motivation Online's system from their own desktops and home computers. They also can check their progress toward rewards or cash in points at any of Motivation Online's vendors -- an assortment of online retailers including The Sharper Image, Eddie Bauer, Spiegel and Stock Yards.

Motivation Online offers companies a real-time way to recognize employee achievement, said Bob Nelson, a renowned motivation speaker, author of numerous books, including 1001 Ways to Reward Employees, and a Motivation Online advisory board member.

Here's how it works:

Aprogram administrator designs a productivity program with a few clicks of a button. Employees are automatically awarded points for performance-based achievements. Motivation Online's program keeps track of the points and notifies employees of the point awards and the behaviors that earned them. Via direct links with online retailers, employees can personally select and quickly obtain their chosen rewards, eliminating paperwork.

Motivation Online simplifies the performance incentive process to save corporations money in the long run. Unlike stand-alone programs, once Motivation Online is activated, it can be easily modified to new themes, point structures, metrics and goals. Motivation Online provides comprehensive reporting tools that measure any desired metric about individual or company performance. As a result, managers spend more time managing their employees and less time chasing data -- enabling them to save time, provide accurate award tracking and distribution and improve employee retention. The system also offers tools for fast and easy communication with employees to reinforce performance and productivity that yields improved results.

About Motivation Online:

Motivation Online is an Internet-based employee performance improvement and sales incentive system for companies with employee-dense business units such as call centers. The Hoffman Estates company has leveraged the latest Internet technology to create a system that offers prompt, personalized reinforcement via the Internet -- a new concept in the catalog-based incentives industry. Motivation Online's program uses a universal currency online to speed up and simplify the process of providing rewards and recognition to yield improved, sustained results. Additional information is available on their Web site at www.motivationonline.com or by calling Eric Webb at (847) 882-6369.