Supportgate.com Partners With CustomerSat.com On Support Survey Research And Benchmarking

Two leading organizations in online service and support, Supportgate.com and CustomerSat.com, announced today an agreement to collaborate on developing and implementing online surveys for the worldwide service and support communities. The agreement catapults Supportgate.com to the leading edge of support industry research and enables Supportgate.com to better fulfill member communities needs.

According to Bill Rose, SSPA Founder/Executive Director, CustomerSat.com is a great example of a leading edge web-based technology company. Our partnership will benefit all Supportgate.com community Members by providing current, real-time data that will be available at the click of the mouse, says Rose.

The implementation of CustomerSat.coms online survey solutions will enable Supportgate.com to provide:

Real-Time Results- Survey results are available as soon as members of the worldwide service and support communities complete the surveys. CustomerSat.com technology creates an always-current survey database. Survey results will no longer be outdated.

Real-Time Alerts- This creates interactivity between survey respondents and Supportgate.com by enabling respondents to request that someone from Supportgate.com contact them.

PopUp-on-Exitä surveys- Selected visitors to the Supportgate.com web site are invited to complete an online survey as they exit the site from any of its thousands of pages. PopUp-on-Exit thus avoids interfering with visitors activities on the site, and Supportgate.com is able to gather feedback on visitors complete site experiences.

Benchmarking- Comparative analysis and reports will enable support executives, managers and engineers to better assess their performance relative to industry standards. For example, the Support Practices Survey will help support professionals understand what comprises first-rate support center practices. These benchmarking standards will be available to Members and Support Practices Survey subscribers, immediately.

In coming weeks, Supportgate.com and CustomerSat.com will develop and implement several surveys online, including the SSPA Support Practices Survey, the SSPA Membership Survey and other surveys on topics of interest to the service and support communities. Still other surveys will be implemented as results and feedback are obtained and studied.

Supportgate.com is at the center of the universe of the global service and support online communities, said John Chisholm, chief executive officer of CustomerSat.com. By using advanced CustomerSat.com solutions to gather and respond to Member feedback online, Supportgate.com will further strengthen its leadership position in this vital segment of the new economy.

About CustomerSat.com.

CustomerSat.com, Inc. (www.CustomerSat.com) is the leading provider of online solutions for customer satisfaction measurement, loyalty enhancement and real-time reporting. CustomerSat.coms clients include leaders in the e-commerce, software, systems, retailing, semiconductor networking and telcom industries. The companys web site is the Internets top destination for online customer satisfaction measurement. For further information, call 650-234-8000 in the US or send email to info@CustomerSat.com.

About Supportgate.com

Supportgate.com builds Internet service communities. Through these gates you will find the individual organizations of Service Vendors Alliance, (SVA), Support Center Practices (SCP) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.

The Supportgate.com web portal site is home for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information please visit at www.supportgate.com.