Aeroprise to Showcase Award-Winning Mobile Service Management Product Suite at 16th Annual HDI Conference and Expo

Aeroprise Inc., a leading provider of enterprise mobility solutions, will showcase its award-winning Mobile Service Management product suite at HDI 2005: the 16th Annual HDI Conference & Expo, the premier event for the service and support industry. The event will be held at The Venetian Resort in Las Vegas, March 6 - 10, 2005. HDI 2005 is produced by the Help Desk Institute ("HDI"), the world's largest membership association for IT service and support professionals and the premier certification body for the industry.

Aeroprise is working with HDI at a time when demand for mobile solutions is increasing at a faster pace than ever before. As evidence of this, Aeroprise today announced it has performed the largest number of Mobile Service Management software deployments worldwide. The award-winning Aeroprise product suite is used by many of the world's most-respected IT organizations including IBM, Safeway, Lockheed Martin, Ticketmaster, the US Air Force and Harvard University.

Aeroprise's pioneering approach to enterprise mobility is helping global IT organizations reduce support costs while improving responsiveness and support quality. This approach focuses on solving the three major problems that have significantly delayed the proliferation of mobile solutions in complex enterprise environments: end-user personalization, automatic device optimization, and deployment without programming. The product suite works out of the box with leading mobility platforms like BlackBerry by RIM (NASDAQ: RIMM), Windows Mobile, and Palm as well as web-enabled phones, and with products from leading Service Management vendors such as Remedy from BMC Software (NYSE: BMC) and Heat from FrontRange Solutions.

According to Tom Shurmur, who implemented Aeroprise at the University of Michigan, "Aeroprise was the perfect solution for us. It adapted to our complex environment, gave us the flexibility we needed to support all of our applications and devices, and it was installed and in production in days. With Aeroprise, customers can go mobile at a much lower cost and a much faster pace than they would expect."

"Since the tech support group received wireless access through Aeroprise, it has met service-level agreements nearly 100% of the time," wrote Network World editor John Cox profiling a leading medical research center that has standardized on Aeroprise. "This compares with 85% of the time in the past. You can't find tech support staff in the office [now] because they're always out in the field."

"We're proud to see customers validating our approach to enterprise mobility. By working with the Help Desk Institute, we're bringing together the strongest service and support industry group with the strongest mobile solutions to address a need all major IT organizations share. We're pleased to see the benefits mobility is creating for our customers today, and we look forward to expanding this relationship in the years ahead to benefit the rest of the service management industry," said Dan Turchin, CEO of Aeroprise.

Aeroprise Online Product Demo:

To view an online demo of the Aeroprise solution or to learn more about how companies are using Aeroprise to reduce costs and improve productivity, visit www.aeroprise.com. Write to sales@aeroprise.com or call toll-free 1(866)809-9102 for more information.

About Aeroprise:

Aeroprise is a leading provider of enterprise mobility solutions for Service Management applications. Enterprises, public institutions, and universities around the world use Aeroprise products to mobilize custom-built and out-of-the-box applications for all major mobile devices and networks. Aeroprise is credited with having solved key technical problems that have delayed the proliferation of enterprise wireless solutions: end-user personalization, automatic device optimization, and deployment without programming. Aeroprise's award-winning products have been widely recognized for being installable in under an hour, configurable by end-users, and supporting wireless, offline, and sporadically connected devices. Aeroprise is headquartered in Mountain View, CA. Visit www.aeroprise.com to learn more.

About HDI:

HDI is the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide (including many of the Fortune 500), and nearly 60 active North American chapters. For more information, visit www.thinkhdi.com.