XS International of Atlanta, Global Provider of IT Support to Private Label Auburn Hills, MI Software for Sun, Solaris Operating Systems
Market Wire, March, 2006
SoftTech Solutions LLC, based here in Metro Detroit, announced it forged a new partnership with XS International Inc.
Starting immediately, Atlanta, Ga.-based XS will private-label SoftTech's On-Line! Detective® for Sun through its X-party(SM) Maintenance & Support service line. The product will be labeled X-party(SM) KnowledgeCare. It offers a structured knowledge base for those who support, administrate or maintain Sun Microsystems or Solaris® operating environments.
"X-party(SM) KnowledgeCare will provide all the information our customers need to safely and effectively troubleshoot, diagnose and repair their Sun environment," said Todd Bone, CEO of XS International Inc. "We wrap our 24/7 telephone support, on-site parts and training around this knowledge base for a customized solution called ImmediateCare. As a result, the support they receive is superior to anything the OEM can provide, while saving on maintenance and support costs."
"This will prove to be a very effective solution for end-users," states Paul Violassi, president and founder of SoftTech. "We have hundreds of data centers utilizing the Detective today. X-Party's solution provides the immediacy of parts, telephone support and any deep technical expertise the end-users may require. I have been really impressed with their 'on-demand' service capabilities."
XS International, Inc. provides customers with IT services that lower the total cost of ownership. Through X-party(SM) Maintenance & Support ( www.xparty.com ), XS provides support 24 hours a day, seven days a week. Since 1990, XS has specialized in refurbished enterprise computers, system maintenance and asset recovery services. XS has over 3,300 customers in 65 countries and is headquartered in Atlanta, GA, USA, with offices in the United Kingdom, Brazil and New Zealand.
SoftTech Solutions is a developer of on-line diagnostic tools, technical documentation and training for field technicians and system administrators. Since 1995, SoftTech has been devoted to producing its On-Line! Detective for Sun, a tool used by System Administrators and Hardware Technicians who support Sun Microsystems computing environments.
SoftTech currently supports thousands of customers in 26 countries.
CONTACT: PAUL VIOLASSI SOFTTECH SOLUTIONS 248/475-4758 OR 248-670-5226 CONTACT: RON HINGST PR SERVICES, INC. 734/662-5544 CONTACT: Philip Mowris XS SOLUTIONS Director of Marketing D | 678.537.4105 E | Email Contact W | 770.740.0040 x105 F | 770.740.0121
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