ScionASP Expands Contact Center Offering With Cincom Synchrony Software

ScionASP ( www.scionasp.com ), a leader in hosting Accounting and Customer Relationship Management (CRM) software, has reached an agreement with software provider Cincom Systems ( www.cincom.com ) to extend its hosting services to include Cincom Synchrony(TM), a multi-channel contact center and unified agent desktop solution for enterprise and mid-market contact centers. Under the agreement, the two firms will jointly market and deliver technology solutions for the rapidly growing hosted contact center market.

Cincom Synchrony Adds Enhanced Functionality and Efficiencies

With Cincom Synchrony, ScionASP's partners can offer expanded functionality, efficiency and productivity to their contact center customers, in a complementary offering to the existing products used in the ScionASP environment.

Increased productivity and efficiency

Client end-users will be able to receive the benefits of Synchrony's Universal View , which integrates all of a company's interaction channels, disparate databases, knowledge bases and customer history into a single unified desktop -- putting all of the right information at the agent's fingertips. Fast, accurate and consistent responses lead to improved customer experiences and operational efficiency. The Universal View also results in reduced training times, as a consistent interface is much easier for agents to learn.

They also benefit from receiving analytics and real-time reports on their contact center performance and the ability to use Synchrony with voice-over-internet-protocol (VoIP) technology -- all for a flat predictable cost due to ScionASP's hosting services .

Hosting delivers significant cost savings

Hosting provides significant cost savings in a contact center. A recent total cost of ownership analysis by the Yankee Group shows that deploying a hosted model has distinct cost advantages during a three-year period. The savings start at 21% for a 25-agent contact center and continue to improve, up to as much as 59%, for a 400-agent center.

Reliability: no downtimes

"In most organizations, the contact center is mission-critical to the success of the business, so reliability is a top priority," said Shawn Reynolds, Director of Cincom's Customer Experience Management Products. "Any downtime can result in lost revenues and upset customers. ScionASP's secure and reliable hosting center makes it affordable and feasible for small- to mid-sized businesses to operate superior contact centers 24 hours a day, seven days a week. It is a natural fit for Cincom Synchrony."

Predictable costs

"ScionASP has huge investments in technology from Microsoft, Cisco and Citrix that lets us deliver a highly reliable outsourced solution for companies that don't want to deal with the tremendous expense of purchasing and deploying these solutions internally," said Michael Barnes, Founder and CEO of ScionASP. "Combining Synchrony with ScionASP hosting services ensures users will get the best contact center solutions for a simple, fixed, per-user-per-month fee."

About Cincom Synchrony

Synchrony simplifies the complexities of today's contact center to enhance the customer's experience, while simultaneously optimizing agent and operational efficiency and driving better decision-making. By uniting multiple applications, systems and resources into an intelligent agent desktop, along with multi-channel interaction management, Synchrony provides inbound and outbound environments with a high-value, low-cost contact center solution.

Cincom Synchrony has been recognized with numerous product-of-the-year awards and most recently received a 2006 Editor's Choice Award from TMC Labs.

About ScionASP

ScionASP provides application hosting services, platform solutions, and consulting designed to make computing simple, convenient, and inexpensive. We provide access to applications for virtually any user, anywhere and anytime. The world-class Scion data center is powered by technologies from IBM, Cisco, Dell, Citrix and Microsoft. For more information about ScionASP, visit www.scionasp.com .

About Cincom Systems

Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, we have empowered thousands of clients worldwide to outperform the competition by providing ways to increase revenue , control cost , minimize risk and achieve rapid ROI .

Cincom serves clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Milacron, Siemens, Rockwell Automation and Trane. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company's website at www.cincom.com .

Cincom, the Quadrant Logo, and Synchrony are trademarks or registered trademarks of Cincom Systems, Inc.

Scion ASP is a registered trademark of ASP Scion Corporation.

All other trademarks or registered marks are owned by their respective holders.