ebrary Leverages ProactiveNet as Primary IT Infrastructure Performance Monitoring Tool

Market Wire, July, 2006

ProactiveNet, Inc., the time-to-value leader in Business Services Management, today announced that ebrary, a leading eBook technology and services provider, leverages ProactiveNet's technology to gain early warning of IT performance issues that could threaten online service delivery.

ebrary has developed an eContent delivery platform that turns static PDF files into highly interactive databases that are full-text searchable and can be cross-referenced through the ebrary Reader(TM) and InfoTools(TM) software. Documents delivered via the ebrary platform are delivered to the end-user's desktop page-by-page, eliminating cumbersome document downloads while allowing large PDF files to be easily distributed online.

Currently, more than 220 publishers distribute more than 80,000 eBooks and other authoritative content to libraries via the ebrary platform. More than 1,000 libraries throughout the world, representing over 7 million patrons, license these eBooks under a variety of access and payment models.

"As ebrary's global customer base is growing exponentially, it is critical for ebrary to have the tools in place to monitor and track performance," said Neal Strickberger, Vice President of Operations at ebrary. "With ProactiveNet, we monitor our infrastructure, applications, and subsystems as well as receive early warnings before performance issues occur. We are very pleased with ProactiveNet as a primary tool for managing our internal and external services delivery."

ProactiveNet works by automatically learning the normal operating behavior of a company's end-to-end IT infrastructure environment, and provides early warning when a performance attribute is outside of its normal range but has not yet affected service delivery. This preemptive problem identification, combined with the product's ease-of-use and automated management features, allows organizations like ebrary to achieve value quickly while optimizing the service experience for their end users and partners.

"What sold us on ProactiveNet was its ability to deploy very quickly, its ease-of-use, and its ability to provide us with relevant, actionable performance alerts almost immediately," continued Strickberger. "When we compared it to the cost and complexity of the large systems management frameworks, and also to a free Web-based network and systems monitoring tool, it was no contest."

In addition to the benefits discussed above, ProactiveNet's patented service analytics technology provides the unique ability to link SLAs, and other business-related performance data, directly to the performance of the IT infrastructure in real-time. This capability enables IT operations and business unit owners to see how IT services are affecting the business, and helps them allocate staff and technology resources more efficiently.

"ebrary has been a customer for four years, and continues to expand its usage of ProactiveNet as requirements change," said Ajay Singh, President and CEO of ProactiveNet. "We look forward to continuing the relationship for many more years, and are pleased we've had the opportunity to demonstrate our product's scalability as ebrary has grown."

About ebrary ( www.ebrary.com )

ebrary® is an eBook technology and services company dedicated to serving the library and publishing community. The company offers libraries a growing selection of eBooks under both a subscription and perpetual access model. For publishers, ebrary provides multiple ways to cost-effectively and efficiently distribute content in industry standard PDF to libraries and other global markets.

ebrary products are delivered via the ebrary Dynamic Content Platform (DCP)(TM), which features patent-pending technology and enables flexible pricing structures and access models. The DCP transforms eBooks or any PDF content into highly interactive databases, where every word, in every document, contextually links to additional information automatically through the ebrary Reader(TM) and InfoTools(TM) software.

ebrary has been named to the eContent 100 list of "companies that matter most" in the digital content industry for three consecutive years. Founded in 1999, ebrary is privately held and is headquartered in Palo Alto, CA.

About ProactiveNet

ProactiveNet, Inc. is the "Time-to-Value" leader in Business Services Management software solutions for Global 2000 and leading e-commerce companies. The company's end-to-end solutions deliver unique capabilities to customers with requirements to align IT services to business priorities, seamlessly link business process performance to IT service and infrastructure behaviors, and maximize IT's value to the business. Achieving value within weeks, ProactiveNet customers measurably improve the availability and performance of IT services, reduce SLA non-compliance, and shorten problem resolution time, while streamlining IT operations and reducing costs.

ProactiveNet customers include E*TRADE FINANCIAL, Hoover's Online, MoneyGram and McKesson Corporation. ProactiveNet delivers key capabilities to companies implementing ITIL best practices and has been offering end-to-end business and IT services management solutions since 1997. The company is headquartered in Santa Clara, California with international offices in India and the UK. For more information about ProactiveNet, visit www.proactivenet.com and download customer ROI studies, or call (877) 277-6686.