BCE Elix Recognized by Cisco as a Unified Contact Center Enterprise Advanced Technology Provider

BCE Elix, a Bell Canada company, announced today it has achieved the Unified Contact Center Enterprise (UCCE) Advanced Technology Provider (ATP) status from Cisco Systems®. This ATP designation is by invitation only and recognizes BCE Elix for its ability to provide the advanced technical skills and lifecycle services required to successfully deploy Cisco® Unified Contact Center solutions targeted to the high-end enterprise contact center marketplace. This program enables partners to provide intelligent call routing, network-to-desktop computer telephony integration (CTI) and contact management solutions to enterprise agents over an IP-based network.

"We are very pleased to have been selected by Cisco and to have achieved the Cisco Unified Contact Centre ATP certification," said Francois Rainville, Executive Vice President, Sales and Marketing, at BCE Elix. "As contact center experts, we are always looking to expand our expertise so that we can offer our clients the benefits of our increased knowledge and proficiency."

"Advanced Technology Provider partners are instrumental in helping Cisco penetrate new growth markets and successfully deploy advanced networking technologies," said Edison Peres, vice president, Chief Go To Market Officer, Worldwide Channels at Cisco Systems. "As a Cisco Unified Contact Center Enterprise ATP partner, BCE Elix is able to meet customer demand for one of Cisco's most complex technologies, enterprise-class contact centers."

Elite Skills, Expertise, and Capabilities

To qualify for Cisco Unified Contact Center Enterprise ATP status, BCE Elix had to meet a number of stringent requirements, including: achieving the IP Communications Specialization or the Advanced Unified Communications Specialization, fulfilling a range of job roles with qualified individuals who have met specific testing requirements, including an Account Manager, a Project Manager, a System Engineer, a Deployment Engineer, an Applications Consultant, and a Technical Assistance Center (TAC) Support Engineer, and building a lab for development and customer fault replication. This lab will be suitable for proof-of-concept demonstration, application development, and internal training.

This certification acknowledges BCE Elix as a true leader in the domain of contact center technologies, and emphasizes its ongoing commitment to its clients not only to provide the best solutions possible, but also to offer unparalleled expertise and support before, during, and after implementation of a contact center solution.

About BCE Elix

BCE Elix is a Bell Canada company focusing exclusively on contact centre solutions. As a leading provider in North America, BCE Elix has one of the largest teams of professionals dedicated to delivering a full suite of innovative and leading-edge products, solutions and expertise in all aspects of contact centre operations. By being 100% focused on delivering contact centre solutions that drive business results, BCE Elix has become a trusted advisor to its customers. BCE Elix is another example of how Bell Canada is committed to providing end-to-end solutions that help enterprises be successful in meeting their business objectives.

All trademarks and registered trademarks are the property of their respective owners.

Contacts: BCE Elix Daniel Rouleau General Manager, Pre-Sales (514) 768-1000, ext. 2236 (514) 768-7680 (FAX) daniel.rouleau@bceelix.com www.bceelix.com Verrecchia Group Communications Inc. Marlene Kovac (514) 421-1940, ext. 148 marlene@vergroup.com