Tripwire Resources Help IT Organizations Build a Foundation for ITIL With Visible Ops

Market Wire, March, 2007

The pressures on IT executives are mounting. From business demands for 100 percent system availability to expectations that IT flawlessly meet compliance and security requirements, many IT organizations have turned to best practice frameworks such as the IT Infrastructure Library (ITIL). Yet, as IT dives into the literature, they are often lost, not knowing which process areas will best help them deliver. As a result, Tripwire, Inc. has developed several resources based on the Visible Ops methodology to implementing ITIL. These resources are designed to help organizations realize the biggest possible benefits in IT effectiveness, and risk reduction.

Research by the IT Process Institute (ITPI) has discovered that the 80-20 rule applies to IT controls: a small subset of controls is greatly responsible for influencing whether or not an organization is a high, medium or low performer when it comes to IT efficiency, effectiveness, security and compliance. The ITPI researchers found that the two controls common among all high performers and absent from all low performers is the monitoring of systems for unauthorized changes and having defined consequences for intentional unauthorized changes.

This research corroborates the methodology outlined in the ITPI's Visible Ops Handbook, which broke into four phases how to move from 'good to great,' with a focus on developing a strong culture of change management and causality. Supporting the directions outlined by the ITPI, Tripwire now offers two Visible Ops workshops. Offered as a one-day introductory or three day workshop, Tripwire's Visible Ops offerings leverage the company's experience working hand-in-hand with leading organizations to create effective IT change management controls and processes that help transform organizational effectiveness and efficiency. In addition to its Visible Ops Workshops, Tripwire offers these additional resources for improving IT effectiveness through the ITPI methodology:

-- Starting a Visible Ops-Based Change Management Program -- This detailed document provides proven shortcuts to IT best practices, allowing any organization to identify crucial change-related risks.

-- Tripwire and Visible Ops: A Four-Phase Approach -- Written by Visible Ops co-author, George Spafford, this white paper explores the proven, four-phase approach to implementing ITIL best practices for service management in a step-by-step format.

-- The Visible Ops Blog -- Visible Ops authors blog on IT Audit, IT Operations, and IT security related topics and answer frequently asked questions about the Visible Ops methodology.

About Tripwire, Inc.

Tripwire, Inc. is the recognized leader of configuration audit and control solutions, serving over 5,500 enterprises worldwide. Tripwire enables IT to control risk and increase operational efficiency through its advanced configuration audit and control solutions that detect and analyze all configuration events across the IT infrastructure. Global enterprises rely on Tripwire to strengthen their compliance and security, reduce unplanned work, increase availability, and accelerate success with CMDB initiatives. Tripwire is headquartered in Portland, Ore. with offices in the UK and Japan. For more information visit: http://www.tripwire.com/ .

Contact: Kim Beasley Tripwire 503.276.7541 Email Contact Julie Tangen Kulesa Public Relations 212.673.1082 Email Contact