Cincom Launches Best Practices in Customer Service Podcast Series

Cincom Systems has launched a new educational " Best Practices in Customer Service " Podcast series to share strategies and techniques top organizations use to deliver outstanding customer experiences .

" Best Practices in Customer Service " will be hosted by Randy Saunders, marketing manager for Cincom's Customer Experience Management Practice.

Podcast Premier

Frost & Sullivan's Analyst Michael DeSalles and Randy Saunders discuss and reveal the newest industry research findings from Frost & Sullivan's most recent white paper titled, " THE HOSTED MODEL: Why It's Revolutionizing the Contact Center Industry ."

What You Will Learn

--  Industry trends and key benefits driving hosted contact center
    adoption
--  Total cost of ownership (TCO) advantages of hosted vs. on-premise
--  Key findings in Health Advocate case study (a rapidly expanding
    service organization that utilizes a hosted contact center)
--  Questions to pose to a hosted contact center provider

Complimentary White Paper Provided

"THE HOSTED MODEL: Why It's Revolutionizing the Contact Center Industry," can be downloaded at www.cincom.com/FrostReport .

About Cincom

Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, Cincom has enabled thousands of clients worldwide to increase revenue , control cost , minimize risk and achieve rapid ROI . Cincom serves clients on six continents including BMW, Citibank, Boeing, Ericsson, Penn State University, Milacron, Siemens and Trane. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com , or visit the company's website at www.cincom.com .

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Contact: Steve Kayser Cincom Systems, Inc. 513-612-2348 Email Contact