Magnet Networks Deploys Saaspoint Mobile Field Scheduler via Salesforce.com's AppExchange

Market Wire, September, 2007

Saaspoint and salesforce.com, the market and technology leader in on-demand customer relationship management (CRM), today announced that Magnet Networks has deployed Mobile Field Scheduler via the salesforce.com AppExchange. This application allows field service organisations to manage and deploy technical support teams on the road. Built on the AppExchange on-demand platform, Saaspoint Mobile Field Scheduler for AppExchange is immediately available for evaluation and deployment at http://www.salesforce.com/appexchange .

"Instead of bits of paper and individual Excel spreadsheets we now have a central console which shows in real time the location and status of every job and every engineer," commented Niall Kelly who is operations manager for Magnet. "Customer service has been boosted as central office can view and manage the status of jobs in real time." In addition, Saaspoint Mobile Field Scheduler has helped Magnet cut administration costs by almost two thirds. "The system is automated, centralised and in real time so we need less people chasing paper," he added.

Andy Clark, who heads up Saaspoint's applications development group, comments, "Mobile Field Scheduler is designed to replace 'management by post-it notes and Excel spreadsheets' and bring the process into line with 21st century on-demand technology made possible by salesforce.com's AppExchange."

He added, "By being able to better manage and be aware in real time of the location and status of the field support team, Saaspoint Mobile Field Scheduler helps to increase productive use of field resources and boost service by being more responsive to customer needs." Users can see graphically where field staff are located, plan itineraries more productively, or re-schedule them dynamically using salesforce.com mobile.

Saaspoint Mobile Field Scheduler for AppExchange is one of more than 200 applications created by salesforce.com, its customers and partners that are now available on the salesforce.com AppExchange, the world's first on-demand application platform. AppExchange provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at http://www.salesforce.com/appexchange .

About Saaspoint

Saaspoint, established by some of the original founders of salesforce.com EMEA, launched operations in North America earlier this year. Europe's largest specialist salesforce.com implementation consultancy, it is a centre of excellence for developing AppExchange software-as-a-service applications and the successful implementation, customisation and training for salesforce.com customers.

Saaspoint is based around a backbone of extensive user experience. It has helped hundreds of customers and thousands of users to achieve success and exceptional ROI through their use of salesforce.com. See: www.saaspoint.com

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Media Contact: Valerie Harding Ripple Effect Communications Tel: 617-536-8887 Email Contact