PanTerra Networks Launches Call Center Adapter for Salesforce.com's AppExchange

Market Wire, October, 2007

PanTerra Networks ( www.panterranetworks.com ), a leading provider of on-demand unified communications services for small and mid-sized businesses, today announced its Worksmart Call Center Adapter ("CCA") for salesforce.com AppExchange, available at http://www.salesforce.com/appexchange/ .

The Worksmart CCA is a pre-packaged integration tool that links customer data from Salesforce CRM to PanTerra's industry-leading Worksmart service, resulting in streamlined operations and improved customer satisfaction.

"The 34,000 application installs clearly demonstrates the incredible momentum of the AppExchange," said Clarence So, Senior Vice President of Marketing, salesforce.com. "PanTerra's Call Center Adapter allows our customers to leverage cost-effective, subscription-based computer telephony integration, giving Worksmart agents and users the ability to receive call information from within Salesforce in real time. This means significantly faster and more effective customer service."

By integrating an easy-to-use softphone within Salesforce browser windows, the Worksmart CCA delivers innovative productivity features. Organizations both large and small are able to increase efficiency, which leads to improved client services and an enhanced 360-degree view of customers.

"Worksmart CCA is the perfect application for our customers to manage their critical tasks directly from their Salesforce accounts. The reason we chose Worksmart CCA is that Worksmart is a complete suite of on-demand unified communications services. Our customers can truly benefit from a single platform for all their communications needs," said Greg Walker, CEO of Dynamix Systems Integration. "The well integrated Worksmart CCA along with the Salesforce Call Center components offer our customers the most comprehensive solution and the greatest return on investment."

In conjunction with Salesforce, the Worksmart CCA provides:

--  Single user interface for customer information and interaction
    management
--  Easy-to-use softphone with three lines within Salesforce browser
    windows
--  Comprehensive reporting for complete user call history
--  Call control functionality with telephony capability seamlessly
    embedded in Salesforce
    

Force.com Platform and the AppExchange

Force.com reinvents the traditional development, deployment and distribution of any business application with platform-as-a-service. Developers, customers and partners can use Force.com to easily create a new generation of on-demand applications and deploy them worldwide as a service. Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace, enabling all the innovation that Force.com unleashes to be easily distributed to the entire on-demand community.

The AppExchange economy continues to expand, with thousands of customers installing thousands of applications via the AppExchange. Customers of all sizes can quickly and easily extend Salesforce with additional on-demand business applications available on the AppExchange, found at http://www.salesforce.com/appexchange .

About PanTerra Networks

PanTerra Networks is a leading provider of on-demand unified communications Software-as-a-Service (SaaS) solutions for small and medium-sized businesses. The Company's Worksmart solution integrates voice and IP calling, PBX and call-distribution services, secure instant messaging, multimedia conferencing, web collaboration, remote desktop sharing and ACD/call center services delivered in a single easy to provision and easy to use and administer interface. Worksmart's ability to tightly integrate with other business applications like Salesforce automation, make it an ideal productivity tool. PanTerra's hosted on-demand service keeps capital investment low and aligns operating expense to business value. Worksmart services are co-branded and re-sold exclusively through service providers, distributors and resellers. The Company is headquartered in Sunnyvale, California. For more information, visit http://www.panterranetworks.com or call 1 408.702.2200.

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Contact: Ming Shao Director of Marketing Email Contact PanTerra Networks, Inc. 1 408.702.2200x8888 http://www.panterranetworks.com