Kinetic Data's Service Request Software Being Showcased at Pink Elephant's International IT Service Management Conference

Market Wire, February, 2008

Kinetic Data ( http://www.kineticdata.com ) will be showcasing its flagship product, Kinetic Request , in booth #604 at Pink Elephant's 12th annual International IT Service Management Conference and Exhibition, Feb. 18-21, 2008, in Las Vegas. In addition, the company will be a silver sponsor, reflecting its leading position in promoting Information Technology Infrastructure Library (ITIL) best practices.

When organizations using BMC Remedy want to quickly implement and build actionable ITIL-recommended service catalogs, they choose Kinetic Request. It is the only service request management system (SRMS) that works with all supported versions of ITSM and any standard or customized BMC Remedy application. The software automatically manages, fulfills and catalogs users' service requests to extend BMC Remedy with support for ITIL best practices in service delivery management.

"Attendees are looking for simple and cost-effective business tools," said John Sundberg , president of Kinetic Data. "Kinetic Request is just that for standardized service management and forms. What's more, it also improves an organization's service delivery not just within the IT department, but in functional groups throughout the enterprise."

In addition, Kinetic Data will demonstrate its Kinetic Survey software -- which also leverages the BMC Remedy platform to integrate customer feedback directly into the service management process. This web-based system helps organizations measure performance, validate data and improve service delivery processes.

About Kinetic Data, Inc.

Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world. Kinetic Data offers the most extensive portfolio of third-party, "built on BMC Remedy" packaged business service management (BSM) and service delivery management (SDM) applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped nearly 100 Fortune 500 and government customers -- including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation -- implement BMC Remedy products aligned with ITIL best practices. The company serves customers out of its headquarters in St. Paul, Minn., and offices in Sydney, Australia. For more information, go to www.kineticdata.com .

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