Sitel Earns Top 5 Position in Customer Interaction Solutions' Annual Ranking of the Top 50 Outbound Teleservices Agencies

Sitel, a leading global business process outsourcing (BPO) provider, today announced it was named one of the industry's top 5 agencies by Customer Interaction Solutions in the annual "Top 50 Outbound Teleservices Agencies" rankings.

"Sitel was able to document to the editors of Customer Interaction Solutions, via verification letters from telecommunications carriers, that they are one of the largest outsourced call center providers in the industry," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions.

"Sitel is the most diversified company among the leaders in the BPO space in terms of client concentration, geographic options and vertical focus," said Julie Casteel, executive vice president, global sales and marketing at Sitel. "No one client, location or industry dominates the Sitel landscape," added Casteel. "This recognition reflects our continued focus on excellence, and is yet another example of our single-minded goal to create return on our clients' investments in their customers."

The Top 50 Outbound Teleservices Agencies rankings, measured by the amount of billable teleservices minutes completed during the past year, were published in the March 2008 issue of Customer Interaction Solutions magazine. The inbound ranking, together with the interactive inbound and the global aggregate ranking, is published in the April 2008 issue.

For more information, please visit www.tmcnet.com .

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients' customer care and transaction processing needs through 67,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155 facilities throughout North America, South America, EMEA and Asia Pacific. The company's award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com .

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com .

About TMC

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine which have a combined readership of over 600,000 including pass-along readers. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 7,500 most visited Web sites in the world by alexa.com*, TMCnet serves two to three million unique visitors each month globally. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

For more information about TMC, visit www.tmcnet.com .

Media Contacts: The Americas Andrew Kokes Sitel 1 877.95.Sitel Email Contact Dawn Sullivan/Kevin Carter Schwartz Communications 1 781.684.0770 Email Contact EMEA Joe Doyle Sitel 44 1923 476084 Email Contact Nik Ellis Hot Pepper PR 121 233 0533 Email Contact