Genesys Launches "Transforming the Customer Experience" Workshops in the Americas Starting With Eight Cities Across the U.S. and Canada

Genesys (Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU), is launching a national series of workshops highlighting seven strategies for improving the customer experience. Targeted at Fortune 1000 companies, eight upcoming workshops are scheduled in North America with additional dates planned for Latin America:

--  Columbus, May 29
--  Chicago, June 12
--  Omaha, June 24
--  Philadelphia, July 10
--  Denver, July 23
--  Phoenix, August
--  Toronto, September
--  Washington, D.C., September

What are businesses doing to transform the customer experience? New research shows that while 92% of C-level executives believe customer service is key to brand identity, only 20% of CEOs have succeeded in making it largely strategic. Attendees will obtain new market research data, will participate in live interactive polling, and will hear customer case studies on what leading enterprises are doing to transform the customer experience.

Topics addressed include:

--  Strategies to reduce customer frustration and wait time via innovative
    call queuing
--  Creating an intelligent friendly "customer front door" to your
    business
--  Leveraging proactive communication strategies
--  Bringing every department together to serve the customer from
    throughout the enterprise
--  Using multi-channels to communicate as customers prefer (phone, web,
    chat, email, etc.)

"Data from leading market research firms demonstrate the correlation between customer satisfaction and the customer experience with 'C-level' indicators of business performance such as loyalty, revenue growth or stock price. Genesys is focused on transforming the customer experience, and what we have learned working with Fortune 1000 companies and government agencies, we are bringing to these customer seminars," said Ted Hunting, Senior Director, Americas Marketing.

For more information on the workshops or to attend, visit www.HowHappyHappens.com

About Genesys Telecommunications Laboratories, Inc.

Genesys, an Alcatel-Lucent company, is the only company that focuses 100 percent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources -- self-service or assisted-service -- to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com .

About Alcatel-Lucent

Alcatel-Lucent (Euronext Paris: ALU) (NYSE: ALU) provides solutions that enable service providers, enterprises and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com

Media Contact: David Radoff Genesys 650.466.1078 dradoff@genesyslab.com