Europe Boasts Six of World's Top Eight Global Innovators in Customer Service as Genesys Announces Winners in 3rd Annual Customer Innovation Awards

Market Wire, May, 2008

North America-based 3- and 4-Star finalists include:

--  Stream Energy, a 4-Star winner, is one of the largest privately held
    participants in the Texas deregulated electricity market, with roughly
    300,000 residential customers:  www.streamenergy.net . Stream Energy was best
    noted by the judges for its strategic use of customer service, which cut
    across self-service and assisted service to create a seamless customer
    experience. Stream Energy also created a strategic environment to bring
    together a wide range of multimedia, live and assisted service.

--  AT&T, a 3-Star winner, is a publicly-traded, San Antonio-based
    telecommunications company and the largest provider of wireless in the U.S.
    with 67.3 million customers and 302,000 employees:  www.att.com . AT&T scored
    extremely well in optimizing the customer experience and using IP to enable
    virtualization. AT&T's use of technology not only allowed it to extend the
    boundaries of the contact center, but also created consistent business
    processes and was considered by the judges to be the most highly-scaled
    environment.
    

"The goal of the Genesys Customer Innovation Awards program is to recognize companies that successfully transform their customer service even under challenging and dynamic environments," said Paul Segre, President and CEO, Genesys. "Each finalist has strategically leveraged contact center solutions to achieve an optimal balance of customer traffic, internal resources and business outcomes. The most universal common thread among all of the innovators is the ability to link business issues to customer service, achieve optimization and treat the contact center as a strategic opportunity."

Finalists were recognized at G-Force in Berlin. For more information, including a list of previous finalists, please visit: http://www.genesyslab.com/community/customerawards .

About Genesys Telecommunications Laboratories, Inc.

Genesys, an Alcatel-Lucent company, is the only company that focuses 100 percent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources -- self-service or assisted service -- to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to http://www.genesyslab.com or visit the industry blog at http://www.betterinteractions.com

About Alcatel-Lucent

Alcatel-Lucent (Euronext Paris: ALU) (NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com .