Jeffrey Fons, GM of Service Operations at GE Healthcare, and Doug Lipp, Former Head of Customer Service and Training at Disney, to Keynote Annual Chief Service Officer's Summit

Market Wire, September, 2008

Aberdeen, a Harte Hanks Company (NYSE: HHS), today announced that Jeffrey Fons, General Manager of Service Operations at GE Healthcare, and Doug Lipp, Former Head of Customer Service and Training at Disney, will keynote the third annual Chief Service Officer's (CSO) Summit to be held next week in San Francisco. Jeffrey will lead a discussion that highlights some of the key opportunities that can be driven through effective service operations even in challenging economic times, while Doug will close out the second day of the Summit with an insightful discussion on the "Magic of Exceptional Leadership, Teamwork and Service."

"We are extremely excited to have speakers of the caliber of Jeff Fons and Doug Lipp headline our Chief Service Officer Summit this year," stated Andrew Boyd, Chief Research Officer at Aberdeen. "GE Healthcare has built a reputation of service excellence and we are extremely fortunate to have Jeff share his thoughts on leading and developing an effective service platform to combat challenging economic times. Doug's experience speaks for itself as he has been credited with turning around Disney's reputation for customer service and has some wonderful insights to share with our audience of Chief Service Officers and service executives."

The CSO Summit has become the global meeting place for service executives eager to define strategy to turn their service operations into a strategic profit center. Aberdeen will once again bring together leading service executives to network and discuss strategies facing their post sales service organization.

To prepare for this year's CSO Summit, Aberdeen's senior research team surveyed hundreds of service professionals to better understand the key challenges that plague service organizations in today's economy. The findings of this research will be reflected in multiple presentations during the two-day event. As well, service professionals in attendance will learn about the best practices adopted by leading companies around the world.

Senior service professionals who wish to register for the CSO Summit or obtain information, please visit: http://www.aberdeen.com/events/live/CSO08 .

Participants will also hear from and network with our analysts and leading strategic service professionals like:

--  Heidy Kelley, VP of Fulfillment, Comcast
--  Chris Yessayan, VP of Service, Invacare
--  Greg Lush, CIO, The Linc Group
--  Curtis Hill, VP of Technical Support, Cisco
--  Greg Blackmore, VP and General Manager of Service, Steris Corporation
--  Hank Coleman, CEO, Open Labs
--  Ian Alletson, Workforce Specialist, British Telecom
--  Craig Cole, Global Strategic Operations Director, Customer Field
    Support, Beckman Coulter
--  Justin Crotty, VP of Services North America, Ingram Micro
--  David Webb, UK Service Director, Avery Weigh-Tronix
--  David Rapier, Fmr. VP of Operational Excellence, Avnet
--  Steve Blaz, VP of Global Service Operations, Juniper
    

Summit participants will have the unique opportunity to immerse themselves in the largest network of global service chain thought leaders to:

--  Build a Best-in-Class strategy for their own service chain
--  Differentiate themselves from their competitors through customer
    service
--  Identify key drivers, challenges, trends affecting the service
    strategies of companies across industries and company sizes
--  Attain fact-based research insights in topics such as workforce
    optimization, customer benchmarking, service quality and knowledge
    management
--  Manage their Service operations as a Profit Center
    

Aberdeen's service management research has tracked the rise of post-sales service up the corporate priority list. In fact, Aberdeen's research indicates that Best-in-Class firms rely on and are increasingly relying on service for a significant portion of their overall revenues and profits. To view Aberdeen's Strategic Service Library, please visit http://www.aberdeen.com/channel/svc.asp .

Senior service professionals who wish to register for the CSO Summit or require additional event information, please visit: http://www.aberdeen.com/events/live/CSO08 .

About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com .

© 2008 AberdeenGroup, Inc., a Harte-Hanks Company
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