Windward CTO's "Service-Desk Apps Offer More Help" Published
Market Wire, December, 2008
Windward, the premier operational management consulting and systems engineering firm, announced today that Information Week published CTO, Michael Biddick's article on Service-Desk Apps Offer More Help. In the article, Biddick states, "Today's service-desk apps -- formerly known as help-desk software -- can extend into asset management, license compliance, knowledge management, change management, workflow management, and other core IT functions." Additionally, the article states, "At its core, a service-desk application manages the IT support processes in your organization. A great application will only be as strong as the associated processes that go along with it."
The article, "Service-Desk Apps Offer More Help" can be found in the December 22, 2008 issue of Information Week. Additionally, it can be viewed on-line at: http://www.informationweek.com/news/software/showArticle.jhtml?articleID=212501015 .
About Windward:
Founded in 1997, Windward provides strategic management consulting and systems integration services to organizations that rely on their network and systems infrastructure as a key business asset. Windward takes a fresh look at organizational objectives and develops a strategy on which to build dynamic solutions that continually increase clients' return on investment, increase efficiencies and overall reliability, as well as reduce operational costs. Windward works with a diversified, global customer base consisting of Fortune 500 companies, service providers, and government agencies. For more information on Windward, please visit www.windwardits.com or email: solutions@windwardits.com .
Contact: Lourdes Rowlett 703-812-0000
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