eLoyalty Corporation Recognized by Cisco Systems as Their "Partner of the Quarter"

Market Wire, May, 2009

eLoyalty Corporation (NASDAQ: ELOY), a leading Integrated Contact Solutions and Behavioral Analytics(TM) services and solutions company, today announced that it has been recognized by Cisco Systems' Customer Interaction Solutions group as the Partner of the Quarter in the United States for their fiscal second quarter. This designation was awarded based on a combination of eLoyalty's #1 position in revenue contribution for Cisco's Contact Center Business Unit (CCBU), along with our quality work in solutions implementation and 24x7 Contact Center Managed Services for customers in the United States.

eLoyalty's Integrated Contact Solutions (ICS) offerings enable companies to reduce operating costs, transform their customer service and sales experience, and deliver solid economic benefits. The ICS solutions delivered and the managed services provided are largely based on technology from Cisco Systems. Together, eLoyalty and Cisco enable our mutual clients to make continuous improvements in the efficiency and effectiveness of customer interactions and improve their competitive position.

"Cisco Systems certifies specialized partners to sell, deliver and support multichannel contact center solutions. These advanced technology channel partners work together with our account teams and Cisco Customer Interaction Solutions specialists to deliver value to our customers. We are pleased to recognize and congratulate eLoyalty for achieving 'Partner of the Quarter,'" said Roxann Swanson, Vice President of the worldwide Customer Interaction Solutions group at Cisco.

About eLoyalty

eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement. With a long track record of delivering proven solutions for many of the Fortune 1000, eLoyalty's offerings include the Behavioral Analytics(TM) Service, Integrated Contact Solutions and Consulting Services, each of which enables focused business transformation.

About Cisco

Cisco (CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com .

Cisco, the Cisco logo and Cisco Systems (CSCO) are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

Contact: eLoyalty Corporation Steven Pollema Vice President, Integrated Contact Solutions/CRM BU (847) 582-7100 Email Contact