Workforce Scheduling Yields Greater Internal and External Business Improvements
Market Wire, June, 2009
The new research report " Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction ," by Aberdeen Group , a Harte-Hanks Company (NYSE: HHS), reveals that leading companies utilize workforce scheduling to achieve operational performance gains that are up to 30 times greater than other companies. The report found that companies that focus on and execute efficient scheduling of their employees experienced average annual gains of at least 30% across three key performance criteria: workforce capacity utilization, customer satisfaction, and employee productivity.
"An efficient workforce scheduling process enables a company to allocate the right people, with the right skills, in the right place, at the right time," said Kevin Martin, vice president and group director at Aberdeen Group and co-author of the report. "Not only does this allow a company to achieve internal operational efficiencies, but also helps that company to more effectively meet the needs of its external customers."
A complimentary copy of this report is made available due in part by the following underwriters: Infor, SAP, and Valiant. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=5875 .
Visit Research.Aberdeen.com for additional access to complimentary Human Capital Research .
About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 723-7890, or to learn more about Harte-Hanks , call (800) 456-9748.
© 2009 Aberdeen Group, Inc., a Harte-Hanks Company 451 D Street, Suite 710 Boston, Massachusetts 02210-1928 Telephone: (617) 854-5200 Fax: (617) 723-7897 www.aberdeen.com
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Media Contact: Kimberly Madden Aberdeen Harte-Hanks (617) 854-5211 Kimberly.madden@aberdeen.com
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