York Insurance Services Group, Inc.

Rough Notes, Sep 2005

As an insurance services provider for the property & casualty industry, York Insurance Services Group, Inc., has been a respected member of the American insurance scene since the early 1930s. Now, this leading, privately owned Insurance Services Business Process Outsourcing (ISBPO) company headquartered in Parsippany, New Jersey, is duly recognized by a global leader in professional services.

The prestigious Ernst & Young 2005 Entrepreneur Of The Year Award for the New Jersey Region in the "Business Services" category was recently presented to York's Chairman and Chief Executive Officer Thomas MacArthur, who immediately saluted the entire York team for its professional excellence.

"I am honored to have received this award on behalf of all of us at York, and I extend my heartfelt appreciation for your active role in this success. Vince Lombardi once said, 'The achievements of an organization are the results of the combined efforts of each individual,' This is clearly true at York, a premier insurance services business that delivers real value to our customers and to each of us and our families."

While York had spent nearly seven decades providing third-party claims administration services to the insurance industry, the company began re-focusing its vision a few years ago. Since 2000 it has more than tripled its revenues and earnings while establishing new business in industry-specific and government programs markets as well as in licensed private investigation, recovery, environmental consulting, retail logistics and large/complex loss adjusting markets. With pride in York's leadership position, MacArthur reflects on its recent growth.

"Our objective in all we do is to protect our clients' interest-their money, their relationships and their reputation. We understand the insurance services arena and we focus on developing programs for specific industries. Innovative, tailor-made strategies are a York trademark. By working in close collaboration with our clients, we develop customized plans and solutions that help reduce costs, increase profitability, and improve business relationships."

York's solid infrastructure supports more than 80 industry-specific national programs, including seven construction/contractors programs that specialize in coverage analysis, field investigation, contractual risk transfer, finance management, subrogation and recovery and data reporting. The company has operated as both an independent adjustment firm and a third-party claims administrator that provides comprehensive claims, data and risk-related services to insurance companies, self-insureds, and intermediaries throughout the United States.

Included among other industries receiving York's program services are: auto dealers, country clubs, resorts, real estate, restaurant/food service, supermarkets, marine operations, logging/lumber, pest control, social services and many others.

York and its affiliates provide outstanding claims services to carriers, program managers, MGAs, brokers, self-insureds and government agencies. Their customized plans and solutions help reduce clients' costs, increase profits, and solidify business relationships.

Modern technology plays an important role in York's business success. The company's Web-based Claims Connect(TM) system rapidly sends up-to-the minute management reports to York clients. Some of the advantages offered by the Claims Connect(TM) system are:

* Data Analysis: Access to real-time information that helps analyze claims data.

It trends losses, improves risk management, and supports profitable program development.

* Online Account Access: York offers its customers direct 24/7 access to their personalized claims database, enabling those with Internet access to work from an online location.

* Security: York's data warehousing capabilities ensure the integrity, security and accuracy of its customers' data.

In addition to its role as a vendor partner in Target Markets Program Administrators Association, York is an active member of other industry-specific associations to help further its understanding of this market segment. York constantly interfaces with MGAs and carriers to learn the intricacies of each program. Through its Target Markets membership, York recognizes the value and importance of continuously improving as a program services provider.

York's professionals gratefully acknowledge and welcome the attention given to them by Ernst & Young's 2005 Entrepreneur of the Year award. They take special pride in their company's growing recognition as one of the insurance industry's premier services providers.