Most Recent Articles from Telemarketing

• You are now entering the call center workstation ... proceed with caution 

  A part from the occasional paper cut, the American office was once considered a safe haven from injury by the relatively small number of "paper...

  11/01/95 by Griffith, Kathy · More from publication

• Building a better call center: Tools and technology for practical, customer-oriented telemarketing strategies 

  Although outbound telemarketing agents work at a predictable pace, in bound calling cycles fall to the whim of the consumer. Predicting those peaks...

  11/01/95 by Wingard, Carol · More from publication

• Practical tips on complying with the new telemarketing sales rule 

  As the effective date of the Federal Trade Commission's (FTC's) new Telemarketing Sales Rule draws near, companies need to begin thinking about...

  11/01/95 by Goldstein, Linda · More from publication

• Loyalty marketing ... because companies live or die by repeat business 

  Historically, when upgrading customer service first appeared as a business strategy, it was perceived as something you might be obliged to do if...

  11/01/95 by Tehrani, Nadji · More from publication

• Focus on: How to combat toll fraud 

  Some estimate that telephone fraud in the U.S. exceeds 3 billion dollars annually. The frightening part is that this is only from customer premise...

  11/01/95 by Aginsky, Alon · More from publication

• fourth-annual headset feature chart, The 

  Telephone headsets are becoming ubiquitous not only to the telemarketing industry, but to every other industry where the telephone is used to...

  11/01/95 · More from publication

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