Telemarketing

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Articles in Feb 1994 issue of Telemarketing

• Technology upgrades that are essential for outstanding customer service
  by Taft, Linda
• Locating a telemarketing business: The 50-state fact chart
  by Burdorf, Katie S
• Clinton health care plan and its impact on the telemarketing industry, The
  by Rosenthal, Bob
• Ergonomics and exercise reduce the risk of cumulative trauma disorder
  by Lesin, Benjamin E
• A European site supports two companies' success
  by Bellisari, Dante
• Natural illumination in the call center: The ergonomic key to wellness, productivity and enthusiasm
  by Zitelman, Marc S
• Managing the workforce in a multi-site network
  by Weir, Karen R
• Companies that are reaping rewards of the European market
  by Granville, Lori
• Key factors in selecting the best location for your company
  by Cooper, Bob
• Focus on: Choosing ACD technology that meets your needs
  by Schoen, Ralph
• Office chairs and productivity: Exploring the ergonomic link
  by Fitzgerald, Stephen
• Continuous training
  by David, Kathleen
• Twelve months of motivation for telemarketing
  by Riebschlager, Cathy
• Don't lose out on an "everybody wins" sweepstakes
  by Goldstein, Linda
• A "far out" approach to telemarketing expansion
  by Cohen, Gary; Diamond, Rick