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Business Services Industry

Telemarketing

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Articles in Mar 1995 issue of Telemarketing

  • Outsourcing telemarketing: Why it may work for you
    by Madzel, Malynda Hawes
  • Aspect Telecommunications introduces Network InterQueue
  • FTC collects $2.5 million in its premiere enforcement of the 900-number rules
    by Goldstein, Linda
  • value of an automated call center system for mid-sized companies, The
    by Wingard, Carol
  • Leveraging customer information to improve customer satisfaction
    by Docter, Eric
  • essential technologies behind superior customer service, The
    by Kaiser, John G
  • Teaching TSRs the art of listening
    by Ambrose, Sandra
  • new generation of integrated inbound/outbound telemarketing systems, The
    by Reece, Roger
  • Buying criteria for contact management software
    by Kirkpatrick, Charlie
  • Modern technology brings software-driven predictive dialing
    by Heth, Marcus
  • How to evaluate the results of your call center's efforts
    by Wasserman, Robert
  • Tenth-annual Top 50 Outbound Service Agency Ranking & Industry Profile
  • '95 Buyer's Guide Update
  • Service agencies have earned outsourcing business
    by Tehrani, Nadji
  • Focus on: Options for on-hold messaging equipment
    by Manrique, John
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