Telemarketing

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Articles in Jun 1995 issue of Telemarketing

• CTI's introduction to the call center: What it means to you
• An open letter to the FTC
  by Tehrani, Nadji
• Good news for small to medium call centers: Stay ahead today - Prepare for tomorrow
  by Strater, Jack
• Xerox Canada Ltd. offers seamless customer service in New Brunswick
• Saskatchewan attracts financial, retail and service industry call centers
• Understanding call accounting benefits
  by Galanti, Allison
• Nova Scotia increases its call center population with Canadian Imperial Bank of Commerce
• 500 numbers: What they can do for your company
  by Schulman, Dan
• 13th-annual telemarketing compensation update
• Managing the call center deluge
  by Jernigan, Larry
• CTI platforms, drivers and TAPI SP interface from Rhetorex, Inc.
• ACD technology: Beyond next available agent
  by Herel, Charles
• S&P Data's technologically advanced call center thrives in Toronto, Ontario
• Faneuil ISG's Winnipeg, Manitoba call center integrates and coordinates client marketing campaigns
• Sixteen examples of telemarketing legislative introductions
  by Gottlieb, Mag
• Prince Edward Island's first call center is an Internet provider
• Using call accounting to take control of your telephone expenses
  by Cady, Paula
• Digital Equipment of Canada provides state-of-the-art customer service in Quebec
• Computer-telephony integration: An overview
  by Brady, John
• Focus on: Selecting a business or consumer service agency
  by Palley, Douglas E; Wong, S Tien
• Turnover is linked to job involvement and organizational commitment
  by Martin, Thomas N; Hafer, John C
• Trends in outbound dialing technology
  by Rowles, Kelly G; Bergman, Michael M