Telemarketing

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Articles in Nov 1995 issue of Telemarketing

• You are now entering the call center workstation ... proceed with caution
  by Griffith, Kathy
• Building a better call center: Tools and technology for practical, customer-oriented telemarketing strategies
  by Wingard, Carol
• Practical tips on complying with the new telemarketing sales rule
  by Goldstein, Linda
• Loyalty marketing ... because companies live or die by repeat business
  by Tehrani, Nadji
• Focus on: How to combat toll fraud
  by Aginsky, Alon
• fourth-annual headset feature chart, The
• Probing skills to uncover customers' needs
  by Anthony, Mark
• Opportunities in the reseller/aggregator long-distance market
  by Bornstein, Jeffrey
• Are you prepared to service the DRTV market?
  by Stoller, Sheldon
• Beware of the Robo Salesperson
  by Geery, Brian J
• Industry colleagues convene at TBT Fall '95: Multifaceted benefits cited
• integrated call center: A strategic vehicle for large-scale operations to improve customer service while increasing profits, The
  by Fitzpatrick, Julie M
• CTI enhances efficiency at a call center facing advertising-driven volume surges
• most influential CTI companies, The
  by Bayless, Jeanne; Vahdat, Elhum; Carreker, James R; Prestinario, Jerry; et al