ARMA Records Management Quarterly

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Articles in Apr 1997 issue of ARMA Records Management Quarterly

• Chief knowledge officer: The climax to your career?
  by J Michael Pemberton
• Policy development for information systems department records
  by Susan K Goodman
• If Marx had been a business process reengineer...
  by Robert L Sanders
• "Nothing endures but change"
  by April L Dmytrenko
• Strokes...from the Penn
  by Ira A Penn
• Electronic recordkeeping provisions in international laws
  by David O Stephens
• Administrative agencies and the administrative process
  by John Montana
• What's in that data warehouse?
  by John T Phillips
• customer may be always right--but who is the customer?, The
  by Fraser J Boyd
• Hang the CRM in your office
  by Julian L Mims III
• Compromise and the art of records management: The Union 76 example
  by Sharon Hyder; Robert L Sanders
• Chief Information Officer: Rise and fall?, The
  by Jeffrey B Romanczuk; J Michael Pemberton