Most Recent Articles from Telemarketing & Call Center Solutions

• Support operational quality: How does your customer satisfaction program score? 

  It's not easy to become a world-class support organization. The days of complacent companies remaining competitive in the marketplace are long...

  06/01/98 by Baldino, George · More from publication

• Well, that's a switch 

  Switching, in the telecommunications world, is the process of connecting two or more people, often over long distances, so they can communicate....

  06/01/98 by Vartabedian, Matthew · More from publication

• Achieve success the old-fashioned way: Provide quality training 

  Imagine you have just been hired for a new job. You show up for the first day of the new job and are assigned to someone for training. You have no...

  06/01/98 by Brubaker, Steven R · More from publication

• Tropical fish theory of compensation 

  To expand upon my February 1998 Publishers Outlook entitled "Hiring and Keeping the Right People," (and I urge you to please read that Outlook as a...

  06/01/98 by Tehrani, Nadji · More from publication

• Integrating voice and data 

  The idea of linking voice and data communications is not new - it has been going on for some time in call centers worldwide. However, the...

  06/01/98 by Parker, Alan · More from publication

• 16th-Annual Teleservices compensation update 

  In April 1998, we mailed a Confidential Compensation Questionnaire to 2,500 qualified teleservices managers. The results were compiled in May 1998...

  06/01/98 · More from publication

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