Business Services Industry
Telemarketing & Call Center Solutions
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Articles in Dec 1995 issue of Telemarketing & Call Center Solutions
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Tips for conducting call flow analyses and implementing call flow paths
by Brady, John -
Speech recognition: Investing for the future with a 12-month return on investment
by Knowland, Drew - Recent conferences reviewed
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CTI: High-tech curiosity or everyday business tool?
by Tehrani, Richard - CTI exploits new sales channel for life insurance while maintaining quality of service
- Market research firm with moribund power dialer rescued by CTI
- PC-based telephony solution highlights recording and management
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Purchasing call center products and services judiciously
by Tehrani, Nadji
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