Telemarketing & Call Center Solutions

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Articles in Aug 1996 issue of Telemarketing & Call Center Solutions

• Focus on: On-hold message programs: Communicating in the new age of business
  by Weiss, Barry
• Why outsource your customer service?
  by Shooster-Leuchter, Wendy
• Internet and call center...Your new profit center? You bet!, The
  by Tehrani, Nadji
• Fastest-Growing Telemarketing Companies--The Third-Annual Survey and Ranking of Rising Stars, The
• "Tell me what I want to hear"
• CTI advances help desk automation
  by Kluger, Larry
• ACDs in the increased "zone of contact"
  by Fried, Jeff
• Internet call centers maximize your competitive advantage
  by Sharon, Ilan
• Understanding ACD product features
  by Walta, Dianna
• Fulfillment services company details value of ACD features
  by Widney, Richard
• FTC brings first enforcement action against alleged prize promotion telemarketing scam
  by Goldstein, Linda
• Bringing art to the science of site selection
  by Engel, Robert L
• Call center location can make all the difference in the world
  by Bennett, Steven
• CTI extends the help desk paradigm throughout the enterprise
  by Brady, Cate
• Technology for on-hold messaging
  by Sherman, Robert
• Northern Telecom's (Nortel's) Remote Agent call center solution
• Managing diverse request, resolution and delivery channels for the help desk
  by Maxwell, Patricia M
• Outsourcing customer service: Strategic considerations
  by Wong, S Tien; Palley, Douglas E
• How career development protects your greatest asset
  by Geery, Brian J; Price, Susan D