Telemarketing & Call Center Solutions

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Articles in Sep 1996 issue of Telemarketing & Call Center Solutions

• Welcome to TCCS Fall '96
• Workstations
  by Congleton, Jerome J
• Integrating predictive dialers and IVR: The power and the potential
  by Kocher, Bud
• Furniture: Increasing productivity and the bottom line
  by Congelton, Jerome J
• Turning the help desk into a gold mine
  by Bork, Jeff
• Internet/Intranet products from Teloquent
• Tips for creating a high-performance call center
  by Ambrose, Sandra
• Telemarketing legislative highlights
  by Gottlieb, Mag
• Eight steps to successful sales
  by Cseh, Attila
• Michigan pilots A 4-minute watercraft registration process
• secrets to creating an exhilarating call center, The
  by Garrett, Carl
• Options in electronic payment systems
  by Madamas, Nick
• SNMP standard and its role in power protection, The
  by Pfendler, Tom
• Talent shortage creates new problem and many career opportunities
  by Tehrani, Nadji
• Tax season is conquered with help desk automation
  by Tower, Marc
• CTI and IVR extend to the virtual call center
  by Brater, Kenneth B
• Predictive dialing in the service agency environment
  by Martocci, Russ
• Getting the most out of your predictive dialer
  by Davis, Tim
• Focus on: Predictive dialers: Where they've been and where they're going
  by Sansur, Lana