Telemarketing & Call Center Solutions

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Articles in Oct 1996 issue of Telemarketing & Call Center Solutions

• Overcoming call reluctance
  by Sanford, Mark
• Automated fax emerges as an innovative communications tool
  by Edwards, Scott
• Taking customer service to new levels
  by Stites, Elizabeth
• Telecom choices
• Contests combat call reluctance
  by Geery, Brian J
• Regulatory environment
• APAC's Ted Schwartz named second Telemarketing Hall of Fame inductee
• Internet-linked call centers boost profitability
  by Ehrenstrom, Martha
• New business opportunities for online information
  by Barrett, Jennifer
• Lucent announces a host of new Internet products
• Marketing is not a part-time job!--Part 1
  by Tehrani, Nadji
• unexpected benefits of client/server, The
  by Fried, Jeff
• Markets grow, attitudes change
• It's your call
• Holland: Leveraging technology and people
• Brokering the best location for a customer service center
  by Bobroff, Michael
• They chose Holland
• Holland: A competitive environment
• Increased state scrutiny of telemarketers
  by Goldstein, Linda
• Call center transformation: The integration of the desktop
  by Kelly, Pat
• Selecting small-town sites
  by Ray, Jerry
• computer industry of the 1980s, The
• Focus on: List selection expertise for telemarketers
  by Howard, Scott
• XtraSource selects Holland for call center site
  by Vermeulen, Cap
• QVC selects liverpool for European call center
  by Campbell, John
• Smart acquisition practices for refurbished/used telecom equipment
  by Sendlak, Dave; Wolinski, Jeff