Telemarketing & Call Center Solutions

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Articles in Feb 1997 issue of Telemarketing & Call Center Solutions

• TCCS Montreal '96 Conference and Exhibition--a resounding success
  by Matthew Vartabedian
• Telephony-based natural voice recognition offers promise for our industry
  by Nadji Tehrani
• Focus on: Why monitoring technologies are essential to quality
  by Michael J Tamer
• Enterprise skills routing: A better solution for today's call center
  by Jerry Gechter
• Skills-based routing: An industry survey
  by Bud Jordan
• Unwinding support's bumpy road: A guide to acquiring the right tool for your organization
  by Fran Tischler
• Headsets: Vital interface between body and machine
  by Bob Beeton
• How logging & monitoring technologies improve quality
  by Joav Avtalion
• American Express credits three principles for outsourcing success
  by Paul Colucci
• Multimedia teleconferencing: Your ability to reach prospects is increasing
  by Mitch Rosenberg
• Internet/intranet customer service software from Quintus
• Skills-based routing leverages agents' strengths
  by Jeff Fried
• U.S. labor market & its affect on site selection, The
  by Kate Burdorf
• Funding the teleservice growth wave
  by Maureen Pettirossi
• Review of 1996 state legislation
  by Mag Gottlieb
• High-performance TSR training
  by Flyn L Penoyer
• Blending CTI with outsourced teleservices: A customer-friendly solution
  by Dean Giancola; Ann Conrad