Telemarketing & Call Center Solutions

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Articles in Jun 1997 issue of Telemarketing & Call Center Solutions

• Focus on: Selecting a multilingual service center
• Ongoing training reaps ongoing benefits
  by Wasserman, Bob
• Sometimes "doing it right" means letting someone else do it
  by Tehrani, Nadji
• Telemarketing/contact management software manufacturers' latest releases: Decision maker's guide
• Call center management system from AVT
• Mitel Introduces SX-200 ML small business telephone system
• Positioning... the forgotten point in marketing
  by Tehrani, Nadji
• CTI meets the Web--and a whole new way of doing business is born
  by McCalmont, Tom
• management, The
• first step, The
• essential dilemma: Buy or build?, The
• Choosing the right company
• Call center coaching: Fine-tuning your approach
  by Heckel, Jonathan
• Enterprise business center from Chordiant Software
• trend toward "smart" pacing algorithms for call centers, The
  by Pundit, Neil
• Ensuring multilingual telemarketing service success
  by Purdy, Christopher
• American Express credits three principles for outsourcing success
  by Colucci, Paul
• International
• Obtaining quality of service
• Human resources
• Mixing Web sites and call centers: Can this marriage really work?
  by Chiranky, Lisa
• Sales/marketing solution from Clarify
• bigger picture, The
• Bringing your support center up to speed
  by Jackson, David
• Assortment of bills restrict solicitation
  by Gottlieb, Mag
• What is the toll for fraud?
  by Gunter, John L; Moulton, Vaughn K
• Innovative call center technologies(equals)Increased revenue, improved customer retention
  by Hegebarth, Kevin G; Larus, Duddley