Telemarketing & Call Center Solutions

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Articles in Aug 1997 issue of Telemarketing & Call Center Solutions

• Network-enabled CTI call center solution from AT&T
• fastest growing telemarketing companies--the fourth-annual survey and ranking of rising stars, The
• Computer-telephony benefits customer service
  by Rawson, Andrew
• Desktop screen capture from Teknekron Infoswitch
• Overcoming some common business paradoxes
  by Tehrani, Nadji
• Locating a call center in the north of England
  by Mulligan, Katrina
• Versatility introduces Telesales/Teleservice 3.0 components-based CIS and PowerGuide 2.0
• Hone your company's competitive edge at the original industry conference: TCCS--often imitated but never duplicated
• Assortment of bills restrict telephone solicitation
  by Gottlieb, Mag
• Siemens debuts global communications server and new line of phones
• Oracle's Dublin call center--Central to customer service strategy
  by Molloy, Margaret
• A new breed of ACDs
  by Johnson, Laura
• Six considerations for evaluating problem resolution software
  by Sperry, Steven L
• Centralized call center data: The hidden corporate asset
  by Holladay, Cynthia
• Focus on: Database integration and management for call centers
  by Kirchner, Soren R
• Establishing a call center in El Salvador: Dispelling the fear of the unknown
  by Schouten, Hendrik B
• Lead, follow or get left behind! Your call center and the Web
  by Langford, Russell W
• Integrating IP voice and video into the call center
  by Fried, Jeff
• Call center software suite for small-to-medium businesses from MultiCall
• Denmark--creating an ideal call center environment
  by Ubaldi, Andy
• Finding employees who want to become supervisors
  by Martin, Thomas N; Hafer, John C