Telemarketing & Call Center Solutions

View more issues:

Articles in Sep 1997 issue of Telemarketing & Call Center Solutions

• Natural language modernizes the call center
  by Barchard, Richard
• Teleservices in Scotland: Nemo me impune lacessit
  by Vartabedian, Matthew
• Silknet introduces eService(TM) for the Web
• What to look for when integrating inbound and outbound call center technology
  by Buda, Ken
• Outsourcing the customer life cycle
  by Stites, Elizabeth M
• Symphony CTI(TM) communications management system from Dictaphone
• Understanding Internet telephony
  by Fromm, Larry
• Techniques to yield positive responses
  by Miller, Adrian
• How a travel-industry call center excels
  by Didonna, Nila
• Al Lucchese of Davox named as Call Center Hall of Fame inductee
• advantages of the movement toward flexible systems, The
  by Porter, Rick
• Assortment of bills restrict telephone solicitation
  by Cerasale, Jerry
• Ergonomics: One size does not fit all
  by Hoke, Gordon E J
• What IVR can do for you
  by Bradner, Larry
• Sears builds "brand central" through outsourcing
  by Dotson, Sandy
• New distributed call center system from Teloquent
• Hardware, software...humanware
  by Tehrani, Nadji
• Vodavi releases key telephone system and desktop videoconferencing
• What is precision air conditioning and why is it necessary?
  by Baer, Dan
• Closing sales with senior executives
  by Gardner, Alston; Bistritz, Stephen J; Klompmaker, Jay E
• Focus on: Power protection for the call center
  by Simonson, Tim; Carr, Lori