Telemarketing & Call Center Solutions

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Articles in Nov 1997 issue of Telemarketing & Call Center Solutions

• Web-based customer Interaction Solutions from ichat
• Outsourcing financial service programs successfully
  by Leaf, Fern
• evolution of digital recording in the call center, The
  by Binder, Michael
• Developing a successful call center outsourcing plan
  by Frei, Mark
• New releases of automation software from AnswerSoft
• Telephone Consumer Protection Act revisited, The
  by Cerasale, Jerry
• A telemarketer's guide to negotiating long-distance service
  by Loshitzer, Zohar
• Service agencies: Helping your company develop a customer-focused strategy through outsourcing
• Outsourcing...a prudent way to do business
  by Tehrani, Nadji
• media-independent call center: Cooking up an Internet strategy, The
  by Poleretzky, Zoltan
• Understanding the year 2000 impact on call centers
  by Dumont, Ken
• Exploiting your CTI technology for effective quality monitoring
  by Alban, Oscar
• TCIM services awarded ISO 9000 certification
  by Nichols, Katrina
• Focus on: Setting up for integrated inbound/outbound telemarketing
  by Davis, Tim
• Video MultiMedia call center from Lucent Technologies
• Can NCs add value to customer relationships? It depends
  by Chiranky, Lisa
• Online help: Just because you build it they may not come
  by Nelson, Daren
• On the side: What about network computing?
• What is happening to the call center?
  by Galbreath, Jeremy
• Developing the art of asking probing questions
  by McKee, Judy
• How to select the right outsourced financial teleservices partner
  by Fentem, Lori
• A case in point
  by Calk, John
• Performance management & the human side of monitoring
  by Kaiser, John
• Preparing the "request for proposals"
  by Abel, Ron
• Call center technology maximizes agents' time
  by Dailey, Mike
• skills necessary for blended sales and service, The
  by Wasserman, Bob
• Speaking of creative marketing...how about: Under promise & over deliver!
  by Tehrani, Nadji
• What service agencies do to upgrade their humanware
  by Kreuger, Daren
• CTI Expo--the event that takes the call center to the next frontier!
• Workflow software from Mosaix
• Internet-enabled support centers: Changing the face of knowledge acquisition
  by Smerald, Peter
• evolution to the science of telemarketing, The
  by Higgins, John; Williams, Ron
• Simulation: The best way to design your call center
  by Mehrotra, Vijay; Profozich, David; Bapat, Vivek
• Uncover customers' needs to increase sales
  by Deprizio, Thomas A; Beaver, D Scott